Rising Costs, Shrinking Talent, GenAI Disruption: What’s the path forward for CX

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Thursday, June 13th, 18:30 JST

CX and IT leaders in Tokyo are invited to join this roundtable dinner on ‘Rising Costs, Shrinking Talent, GenAI Disruption: What’s the path forward for CX’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Rising Costs, Shrinking Talent, Gen AI Disruption: What’s the path forward for CX

In today’s dynamic market, organisations face rising costs, shrinking talent pools, and the disruption of generative AI, particularly in customer experience transformation. To manage escalating costs effectively, companies can adopt smart technologies that streamline operations and enhance customer interactions, aligning expenses with customer satisfaction. Addressing talent scarcity requires innovative, tech-driven solutions. Utilising AI and machine learning to automate routine tasks frees up valuable human resources for complex, strategic activities, boosting efficiency and innovation in the CX sector.

Furthermore, while AI introduces significant disruptions, it also provides opportunities for creative solutions. Businesses need to strategically embrace AI to maintain competitiveness, ensuring that technological advancements do not overshadow the essential human touch in customer interactions. Thoughtful integration of AI allows organisations to improve operational efficiency and customer engagement, navigating the challenges of the contemporary economic landscape effectively.

  • What are the primary challenges businesses face in balancing cost management with maintaining a high-quality customer experience during economic fluctuations?
  • How can organisations utilise technology, especially AI, to mitigate the impact of shrinking talent pools on customer experience initiatives?
  • What are the potential long-term impacts of AI disruption on the customer experience industry, and how can businesses prepare to adapt to these changes while remaining customer-centric?

Join leaders interested in harnessing the transformative power of AI to drive innovation, improve customer experience, and navigate the complex challenges of today’s business landscape.

Job titles may include CTOs, CMOs, VPs, Directors & Senior Managers of Customer Experience, Digital CX, CX Innovation and other relevant executives.

6:30 PM Arrival of Guests
7:00 PM Welcome by The Ortus Club and introduction of guests
7:10 PM Short address by Concentrix
7:15 PM Discussion instigated by the moderator and continued by the group over dinner
8:15 PM Discussion brought to a close and guests are encouraged to continue networking over drinks


SVP for APAC Sales | Concentrix

Ajit Melarkode is a seasoned tech leader with a track record of driving growth and innovation across diverse sectors, from ITO to Cloud and SaaS. With extensive experience in sales across EMEA and Asia Pacific, he’s built award-winning teams and mentored leaders who have risen to CXO positions. Ajit’s career spans from dotcom booms to revitalizing declining industries, consistently delivering results even in challenging environments. Prior to his industry career, he managed equities research and regional operations for a major fund. As a respected technology evangelist, he’s a sought-after commentator in media outlets like Bloomberg TV Live, BBC, and MoneyFM Singapore.

Hilton, Shinjuku-ku, Tokyo

6-6-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan 160 0023 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Concentrix

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.