Leveraging service operations capability to drive business resilience

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Virtual Roundtable with Lunch

IT leaders in Hong Kong are invited to join this virtual roundtable on ‘Leveraging service operations capability to drive business resilience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Leveraging service operations capability to drive business resilience

The line between business and technology platforms has been blurred as the two sides of operations have become increasingly inseparable. As a result, technology leaders aim to break down silos within organisations to drive resilience, remove inefficiencies, and increase productivity. 

Human resources can no longer scale to process the vast amounts of data needed to respond to ever-increasing workloads. Today’s technologies in the form of digital tools, platforms, and AI/ML,have been instrumental in augmenting operations. They provide numerous benefits such as increased personalisation, outcome delivery, and the deletion of entire workloads that would normally go to humans. 

  • What are today’s biggest challenges in leveraging service operations capabilities?
  • What environments on IT service operations are companies currently utilising?
  • How does machine learning impact companies’ workloads and processes?

Attended by:

VP of Operational Risk Management (Technology-risk focus) at Haitong International Securities Group Limited
AVP, Data Governance, Data & Analytics, Innovation & Data Lab, Group Strategy & Projects at Hong Kong Exchanges and Clearing Limited
Head of Service Management at CLSA
Head of IT at Peak Re
Head of Information Technology Audit at Dairy Farm Co Ltd
GM, Global Innovation at Hong Kong MTR
Associate Director, Technology Audit at CLP Group
Information Security Analyst (Assistant Manager) at Shanghai Commercial Bank HK

For insight on this event, photos and guest interactions, see our post on LinkedIn.

10:50 AM: Guests to check-in online
11:00 AM: Introduction by The Ortus Club
11:10 AM: Short address from ServiceNow
11:15 AM: Discussion instigated by the moderator and continued by the group
12:10 PM: Lucky draw
12:15 PM: End of session

Hosted by ServiceNow

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