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Virtual Masterclass
Thursday, July 23rd, 14:00 AEST
THE TOPIC
Managing Change with Instant Agility
The need to drive digital transformation across organisations is accelerating. Companies are moving from legacy systems to a handful of strategic platforms that can be relied on to drive the end-to-end supply chain of business service delivery. Using spreadsheets to make investment decisions is giving way to automated demand management processes that augment decision-making by aligning corporate objectives and making evaluation processes more consistent. By doing so, organisations can quickly re-evaluate investment decisions as economic or regulatory conditions change.
Multi-speed IT Service Delivery, whilst still supporting project management, is driving velocity with newer frameworks like Agile, Safe and DevOps on a single platform to manage the diverse methodologies and resourcing requirements from one place. They are maintaining this velocity by automating traditional service management checks and balances and DevOps’ rapid deployments whilst reducing the risks to their business services.
- What are the best ways of driving digital transformation through digital workflows and automation?
- Which strategic online tools are best for helping businesses accelerate change and adapt to any circumstance?
- How can companies improve visibility across all of their business processes?
2:00 pm: Guests to check-in online
2:05 pm: Welcome address by ServiceNow (presentation)
2:15 pm: Deloitte Speaker
2:25 pm: Panel Discussion instigated by Moderator
3:00 pm: Q&A Session
3:15 pm: End of session
Hosted by ServiceNow
MICHAEL VON HIRSCHBERG
Executive Director | CIOs Without Borders
Michael bears a deep passion for Sustainable Development and keynote speaking. He has had the opportunity to speak in a number of conferences all around the Asia-Pacific region. He is currently the Executive Director at CIOs Without Borders which is a global non-profit organisation that uses technology to provide education, healthcare and infrastructure services to underserved areas globally.
PETE DOHERTY
Principal Consultant APJ | ServiceNow
Peter Doherty is an ITIL V2 Master (Distinction) / ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations Book and a Principal Consultant with ServiceNow.
Peter has extensive Enterprise Service Management experience across the Asia Pacific and has quite a following on social media as the ‘ESM Ninja’. He is widely published on the subjects of Service Catalog, Enterprise Service Management, IT Asset Management, Cultural and Organisational Change Management, and is a frequently requested speaker at forums worldwide. He is one of the foremost proponents of Service Portfolio Management, concentrating on driving IT to be more business relevant, focusing on delivering value and meeting business needs.
He is also a practitioner and as such has helped design and implement many successful transformational Programs in the APJ region such as Tabcorp, ANZ Bank and Telstra to name a few.
Peter is very much a leader in the practical and pragmatic adoption of best practice frameworks and concentrates on delivering business outcomes that drive business value. He complements this with his cultural and organisational change expertise to drive organisational adoption of these programs.
MATT MCINTYRE
Partner of Enterprise Program Office | Deloitte
Matt is a Partner at Deloitte Australia and has over 25 years’ leadership, project management and consulting experience. His specialisation is in IT-led business transformation.
For the last decade, Matt has led the Enterprise Program Office (EPO) for Deloitte in Australia, which is responsible for: enterprise portfolio analysis and investment decision support, enterprise strategy alignment, demand management, standardisation of methodologies, coordination and collaboration across PMOs, tracking, auditing and reporting to the Deloitte Executive, mentoring and coaching, coordination of organisational change management, and value management. Matt also leads the Deloitte Asia Pacific PPM Community of Practice and represents the region globally.
Deloitte Australia has been using an enterprise PPM platform since 2008 when it first implemented the HP SaaS PPM solution. In 2018, Deloitte, globally, decided to standardise on one PPM platform. ServiceNow ITBM was selected and Deloitte Australia was the first member firm in the Deloitte network to deploy.
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