Maximising customer experience by optimising payments for digital business growth

Wednesday, May 17th, 12:00 MYT

Senior executives in Kuala Lumpur, Malaysia are invited to join this roundtable luncheon on ‘Maximising customer experience by optimising payments for digital business growth’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Maximising customer experience by optimising payments for digital business growth

Digital businesses in the APAC region are rapidly transforming their operations to better cater to the tech-savvy consumer. However, despite significant investments in optimising the customer journey, businesses are yet to fully leverage the power of payments. With payment being a crucial part of the customer experience, this presents a significant untapped potential for businesses looking to enhance operational efficiency and global growth.

In today’s digital landscape, customers expect seamless and convenient payment experiences, and businesses that fail to provide such experiences risk losing customers to competitors. Payment optimisation can provide significant benefits to businesses, including increased customer satisfaction, improved conversion rates, reduced cart abandonment, and increased revenue.

  • What are the key challenges that businesses face when optimising their payment systems, and how can they overcome these challenges?
  • What payment data should businesses be collecting, and how can they use this data to gain valuable insights into customer behavior and preferences?
  • How can digital businesses use payments as a revenue driver, both in the short term and long term?

Join leaders interested in discussing insights on how digital businesses can enhance their customer experience, increase revenue, and improve operational efficiency by optimising their payment systems.

Job titles may include CEOs, CFOs, CCOs, CIOs, CTOs, CDOs (Digital), Heads of CX / Omni-channel / Innovation.

12:00 pm: Arrival of guests
12:30 pm: Welcoming and opening address by The Ortus Club
12:40 pm: Short address from Adyen
12:50 pm: Discussion instigated by the moderator and continued by the group
1:50 pm: Discussion brought to a close
2:30 pm: Guests normally start leaving

Hosted by Adyen

Adyen logo

Event Detail

Wednesday, May 17, 2023 12:00
Kuala Lumpur

Why attend?