Messaging: The Future of Customer Experience

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Roundtable Dinner

Wednesday, January 29th, 18:30 EDT

An exclusive dinner discussion for executives responsible for customer experience within the consumer facing sectors in New York. 


Messaging: The Future of Customer Experience

Customers clearly value the convenience of messaging apps and expect to be able to contact a business with the same ease and speed as they would when messaging a friend. The pressure is high for CX teams as brands keep getting compared to whatever experience the customer had with the last brand they interacted with.

The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience, a future that’s much closer than we think. But are companies ready for these conversations?

Other key points to discuss:

  • Why is customer engagement set to become more conversational, rather than transactional?
  • How do organizations converse with their customers?
  • What are the benefits of embedding AI in customer experience?
  • What messaging apps should be a priority for your business?

Craft Restaurant New YorkCRAFT, New York

43 East 19th Street, New York, NY 10003 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by: 

CTO at DXC Technology
CDO and SVP at Hudson’s Bay Company
COO and Executive Director of Digital Strategy at Morgan Stanley
CPO and Managing Director at BNY Mellon
Global Head and VP of Digital Finance Technology Audit at Goldman Sachs
Global Head of Client Experience at JPMorgan Chase & Co.
Head of Design and Commercial Lending at Capital One
Head of Enterprise Customer Intelligence at Capital One
Head of Consumer Experience Design at Verizon
Head of Client Experience at Goldman Sachs
Head of Medicare Marketing Strategy and Operations at Aetna
Head and VP of Digital Customer Experience Developer Ecosystem at JPMorgan Chase & Co.
Head and VP of Product and User Experience, Digital at Hudson’s Bay Company
Global VP, Digital Marketing of Xerox
VP of Experience Strategy and Design at Citi
VP of Customer Acquisition at Altice USA
VP of Digital Accelerator and Product Management at JPMorgan Chase & Co.
Managing Director at Goldman Sachs
Managing Director at Goldman Sachs
Executive Director of Digital Transformation at JPMorgan Chase & Co.
Executive Director of Behavior Change Marketing at Aetna
Executive Director of Strategic Initiatives, Digital and Platform Services at JPMorgan Chase & Co.
Director of CRM Strategy and Partnerships at Luxottica
Director of Customer Experience and Digital Solutions at Pfizer

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from
7:10 pm: Discussion instigated by the moderator and continued by the group – Messaging: The Future of Customer Experience.
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

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Event Detail

Wednesday, January 29, 2020 18:30
New York

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