Messaging: The Future of Customer Experience

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Roundtable Dinner

Thursday, March 5th, 18:30 EDT

An exclusive dinner discussion for CX leaders from Charlotte’s fast growing firms. 


Messaging: The Future of Customer Experience

Customers clearly value the convenience of messaging apps and expect to be able to contact a business with the same ease and speed as they would when messaging a friend. The pressure is high for CX teams as brands keep getting compared to whatever experience the customer had with the last brand they interacted with.

The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience, a future that’s much closer than we think. But are companies ready for these conversations?

  • Why is customer engagement set to become more conversational, rather than transactional?
  • How do organizations converse with their customers?
  • What are the benefits of embedding AI in customer experience?
  • What messaging apps should be a priority for your business?

The Capital Grille CharlotteThe Capital Grille, United States

201 N Tryon St, Charlotte, NC 28202, United States | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by: 

CXO at Apex Systems and Director of Experience Design, Innovation & AI at Fulton Mecklenburg
CMO at Gobi Heat
SVP of Retail Strategy at Bank of America
SVP of Consumer & Small Business, Social Media at Bank of America
SVP of Retail & Customer Experience and General Manager at NEC Corporation of America
VP of Marketing at Huber Engineered Woods
VP of Consumer and Small Business, Social Media at Bank of America
VP of Marketing & Communications, Digital at J.P. Morgan
VP of Global Customer Development at Kuehne + Nagel
VP of Global Customer Services at 3D Systems Corporation
VP of Digital Experience at LPL Financial
Head of CX Measurement, Insights and Analytics at Wells Fargo
Head of Industry Marketing for Automotive & Transportation Industry at Siemens Digital Industries Software
Director of Sales Enablement, Operations and Go to Market Strategy at Meltwater
Director of Strategy at LendingTree
Director of Ownership Communications & Marketing, Major Appliances, Ownership Solutions at Electrolux
Director of Digital and Field Marketing at Huron
Manager of Digital Channel Strategies at Duke Energy Corporation
Lead Design Engineer at Duke Energy Corporation

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from
7:10 pm: Discussion instigated by the moderator and continued by the group – Messaging: The Future of Customer Experience.
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Hosted by [24] logo

Calvin Stovall moderator


CEO, Chief Experience Officer | Iconic Presentations

Calvin is the CEO, Chief Experience Officer and Iconicity Enthusiast for ICONIC Presentations, LLC. Calvin specializes in delivering high-energy, customized keynote presentations for organizations that desire to reach or maintain ICONIC status. Calvin focuses on delivering the perfect blend of business concepts, story-telling and music themes to bring home an impactful message that touches both the heads and hearts of his audiences.

Event Detail

Thursday, March 5, 2020 18:30

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