The IT Leaders’ Summit: Gen AI Edition

Registration is no longer possible.

Thursday, September 14th, 11:00 SGT

Senior executives in Singapore are invited to join this masterclass on ‘Navigating ITSM with Generative AI’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is complimentary and by invitation only.

Hosted by
Freshworks logo

For insight on this event, photos and guest interactions, see our post on LinkedIn.

Navigating ITSM with Generative AI

According to a recent IDG report, 84% of IT Leaders are already exploring or using AI in their organisations.

AI has been around for quite some time. However, generative AI has created a massive leap in the existing market by enabling AI-based innovation to move from a “publish and subscribe mode” to a “conversational mode.” With generative AI, IT service teams can now provide an instant, conversational, and human experience while prioritising and delivering high-value work.

At the IT Leaders Summit: Gen AI Edition, we’ll go beyond the hype and delve into actionable strategies to help you start implementing Generative AI into your IT service management workflows. This is your chance to learn from Singapore’s brightest on what it takes to reimagine ITSM and ITOM with Gen AI.

Here’s what you can expect at this exclusive, invite-only event:

  • Learn from industry leaders on navigating the ITSM landscape with Generative AI
  • Hear how a company transformed their IT workflows with an intelligent ITSM solution
  • Enjoy a live walkthrough of cutting-edge Generative AI capabilities in the ITSM space

Skai Suites Swissotel The Stamford SingaporeSwissotel The Stamford – Fairmont

2 Stamford Road, 178882 Singapore | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CISO, CSO, IT Security, Cloud Security, Cyber Security & GRC Professional at NCS Group
CIO at Wilmar International
APAC CFO & Asia Treasurer at Worldline
Deputy VP, IT Business Partner Data & Shared Service at Income
SVP, Command Center Lead at Citibank
VP, IT at Infosys Compaz Pte Ltd
VP, Technology & Operations, EASRE Governance at DBS Bank
Group Head of Information Security & Digital Risk Management (ISDRM) at OCBC Bank
Head of Technology at GuocoLand Group
Head of IT Operations at MariBank
Head, IT at National University of Singapore
Senior Director, Head of IT, Southeast Asia, J&J at Johnson & Johnson
Director, Head of Production Support at Citibank
Director, Head of Technology & Data APAC at DB Schenker
Regional IT Manager at Ninja Van
General Manager, Head of APAC Enterprise Infrastructure at Panasonic
Manager, IT Systems at Grab
Manager, IT Security (Cybersecurity & IT General Controls) at UTAC

For insight on this event, photos and guest interactions, see our post on LinkedIn.


Partner | PwC


Regional Sales Director (ASIA) | Freshworks


Sr. Product Manager | Freshworks


Regional Sales Director (ASIA) | Freshworks


Manager | Entomo

11:00 AM Registration, refreshments, and networking
11:30 AM Welcoming address by The Ortus Club
11:35 AM Welcome address & Introduction by Francois Teo, Regional Head, Singapore at Freshworks
11:40 AM “Gen AI in ITSM: An Overview” by Vish Mehta, Product Leader at Freshworks
12:00 PM “Leading the Digital Change in a Covid-Challenged Economy” by Syukran Yusof, Manager at Entomo
12:15 PM Navigating ITSM with Generative AI: Panel Discussion
Kok Mun Liew, Regional Sales Director (Asia), Freshworks
Vish Mehta, Product Leader, Freshworks
Syukran Yusof, Manager at Entomo
Moderated by: Mark Jansen, Partner, PwC Singapore
12:45 PM “Gen AI in Action with Freshservice” by Vish Mehta, Product Leader at Freshworks
1:00 PM Closing remarks by Francois Teo, Regional Head, Singapore at Freshworks
1:05 PM Lunch, Networking, & Demos

Event Detail

Thursday, September 14, 2023 11:00

Why Attend?