Navigating the Complexities of Omnichannel Retail: Challenges and Solutions

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Tuesday, July 2nd, 18:30 SGT

Operations, Marketing, and Retail leaders in Singapore are invited to join this roundtable dinner on ‘Navigating the Complexities of Omnichannel Retail: Challenges and Solutions’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Navigating the Complexities of Omnichannel Retail: Challenges and Solutions

In the digital-first era, retailers confront the challenge of meeting elevated consumer expectations for seamless shopping across all channels. The disjointed customer journey resulting from uncoordinated touchpoints leads to frustration and reduced loyalty. With 79% of retailers recognising the necessity for continual technology investments, the pressure to adapt is intense. 

The solution lies in deploying integrated technologies that enhance the omnichannel experience. Utilising advanced analytics and AI can help understand and anticipate customer needs, enabling personalised interactions across all platforms. Merging online and physical strategies ensures inventory transparency and customer satisfaction. By investing in platforms that can integrate and leverage these capabilities, retailers not only meet current consumer demands but also drive business growth through a truly seamless shopping experience.

  • What are the primary obstacles retailers face when trying to integrate online and offline customer experiences?
  • How can retailers leverage data analytics and AI to create a more personalised and cohesive omnichannel experience?
  • What emerging technologies are likely to influence the future of omnichannel retailing?

Chief Customer and Marketing Officer at NTUC Fairprice
Vice President, IBP, DP & Data Analytics at Estée Lauder
Director, Commercial (Q-commerce) & CPG Media Solutions | APAC at Food Panda
Director Digital Marketing at Coca-Cola
Marketing & Communications Director at Montblanc
Marketing Director at DFI
Director, Technology Services at Tapestry
Partner Management Operations Director at Nike
Head of Merchandising: Asia & Middle East at Cotton On Group
Head of Retail & Wholesale South East Asia at Ralph Lauren Corporation
Head of Operations, Marketing Services & Payment Rewards at ShopBack
Digital Strategy Lead and Head at NTUC Fairprice
Regional Creative Production/Operations Manager at Sephora
Senior E-commerce Manager at Ralph Lauren

For insight on our event, photos and guest interactions, see our page on LinkedIn.

6:30 PM Arrival of guests & networking reception
7:00 PM Welcome by The Ortus Club
7:05 PM Introduction of participants
7:10 PM Short address by
7:20 PM Discussion instigated by a professional moderator & continued by the group over dinner
8:20 PM Discussion brought to a close 
8:30 PM Guests continue networking

Bistecca, Singapore

26 Mohamed Sultan Rd, Singapore 238970 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

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Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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