Navigating the Digital Frontier: The Role of Messaging Channels and Conversational AI in Retail CX

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Thursday, June 13th, 18:30 EST

Retail and Ecommerce leaders in New York are invited to join this roundtable dinner on “Navigating the Digital Frontier: The Role of Messaging Channels and Conversational AI in Retail CX.”

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Navigating the Digital Frontier: The Role of Messaging Channels and Conversational AI in Retail CX

Digital messaging and conversational AI are reshaping the retail customer experience by introducing a new level of immediacy and personalization. These technologies enable seamless interactions via messaging platforms and communication platforms allowing customers to engage with brands on their own terms and at their convenience.

The use of cloud communication tools and AI functionality not only streamline customer engagement, but also offers tailored shopping experiences through personalized recommendations and efficient problem resolution. This combination significantly enhances customer satisfaction and operational efficiency while also providing retailers with rich insights into consumer behaviors. As a result, these tools are not just for customer engagement; they are also strategic assets that can inform broader business, marketing, and operational strategies in the retail sector.

  • What are the main challenges retailers face in implementing conversational AI and digital messaging, particularly in terms of managing customer expectations and preferences?
  • What role do cloud communication tools play in a retailer’s existing tech stack in order to maximize both customer satisfaction and operational efficiency?
  • What digital innovations and AI advancements can be expected in the near future, and how might these further transform the customer experience in retail?

Join leaders interested in exploring the transformative impact of AI and digital technologies on retail customer engagement and experience.

Job titles may include CIO, CTO, CXO, COO, CMO, Head of Marketing, Head of Innovation, Head of IT, Head of Ecommerce, Head of IT Operations, Head of Customer Care, and other senior decision-makers.

6:30 PM Arrival of guests and drink reception
7:00 PM Welcoming and opening address by Ortus
7:10 PM Short introduction by Webex by Cisco
7:20 PM Discussion instigated by the moderator and continued by the group
7:50 PM Appetizers are served
8:20 PM Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM Guests normally start leaving

Scarpetta, New York 

88 Madison Ave, New York, NY 10016, United States | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Webex

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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