Next-gen CX: personalization in beauty

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Virtual Roundtable

Thursday, July 29th, 16:00 EDT

An exclusive online discussion for CX and Marketing leaders of prominent firms in North America.

Next-gen CX: personalization in beauty

Over the past few years, the beauty industry has increasingly shifted toward innovative digital tools, from quizzes to chatbots and virtual advisors. This has been in response to a growing number of customers that now expect a personalized shopping experience across their preferred online channels.

Companies are now unlocking the value of first-party data, delivering products and services in a uniquely intuitive way. This strategy of leveraging customers’ behavioral patterns has redefined how businesses position themselves for targeted engagement and future-proof accessibility.

  • How can leveraging conversational AI deliver superior CX?
  • What challenges do companies face when adopting personalization technologies?
  • What digital CX trends will define the next five years in the beauty sector?

Attended by:

CEO & Co-Founder at Outlaw Soaps
CBO at Beauty and Hair
Founder & CEO at Web Merchants
VP of Client Experience at Beauty & Hair
VP of DTC Marketing at Universal Nutrition
Director of Brand Development & Strategic Partnerships at HealthyLine
Director of Brand Development at InstaNatural LLC
Director of eCommerce & Marketing at The JCommerce Group
Director and Head of Marketing at Sunstar Americas
Manager of Customer Care at Annmarie Gianni Skin Care

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 pm: Welcome by The Ortus Club and short address from Client
4:15 pm: Discussion instigated by the moderator and continued by the group
5:15 pm: End of session

Hosted by Automat

Event Detail

Thursday, July 29, 2021 16:00
North America

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