Next-generation customer experience: the power of personalization

Registration is no longer possible.

Senior marketing leaders in the USA are invited to join this virtual roundtable on “Next-generation customer experience: the power of personalization”. It is a great opportunity to learn about the potential of personalized CX to drive business growth.

The session will begin with an exploration of technologies that can help companies ask customers the right questions, learn their needs, and create shopping experiences that they love. Participants will then examine emerging best practices for improving conversion rates, average order value (AOV), and customer satisfaction (CSAT).

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Next-generation customer experience: the power of personalization

Over the past few years, industries worldwide have increasingly adopted innovative digital tools, from quizzes to chatbots and virtual advisors. This has been in response to a growing number of customers that now expect a personalized shopping experience across their preferred online channels.

Companies are now unlocking the value of first-party data, delivering products and services in a uniquely intuitive way. This strategy of leveraging customers’ behavioral patterns has redefined how businesses position themselves for targeted engagement and future-proof accessibility.

  • What challenges do companies face when adopting personalization technologies?
  • How can conversational AI deliver better CX?
  • What CX trends will define the next five years of digital marketing?

Attended by:

CEO at
Vice President, Customer Experience at COOLA
Senior Director, Digital Enablement at Constellation Brands
Director of Search Marketing at PHE, Inc / Adam and Eve
Director, Video Editor and Producer, Paid Marketing at Beautycounter
Sr. Manager E-Commerce at Mario Badescu Skin Care
eCommerce and Digital Manager at PHE, Inc / Adam and Eve
Manager of Digital Merchandising at CPO Commerce
Social Media and Digital Marketing Specialist at Enzymedica

For insight on this event, photos and guest interactions, see our post on LinkedIn.

2:00 pm: Ortus Master of Ceremonies to make introductions
2:05 pm: Short introduction from
2:15 pm: Discussion instigated by the moderator and continued by the group
3:15 pm: End of session

Hosted by

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