Pivoting retail strategy: putting the shopper at the centre of commerce

Roundtable Discussion

Wednesday, September 29th, 11:00 SGT

Retail leaders in Singapore are invited to join this roundtable luncheon on ‘Pivoting retail strategy: putting the shopper at the centre of commerce’. It is a great opportunity to learn how brands can leverage payments technology to deliver exceptional and personalised experiences for their consumers.

The session will explore the importance of customer obsession with insights from and experiences of leading organisations across the industry. Participants will also examine evolving strategies currently in place and trends shaping the future of retail.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

All guests needs to be fully vaccinated and must check-in via TraceTogether SafeEntry, at temperature taking station, prior to entering the venue.


Pivoting retail strategy: putting the shopper at the centre of commerce

Shopper expectations are changing, even more so because of the pandemic. Along with the rise of new ways of consumption and shopping habits, brands are constantly looking for ways to adapt their business strategies to meet these high customer expectations and deliver successful business outcomes.

The unprecedented evolution of the modern-day shopper and retail ecosystem has accelerated industry trends and transformation. Brands must now deliver real-time personalised experiences at scale and focus on what role technology will play in driving growth.

  • How have shoppers and the broader retail ecosystem evolved in recent years? As a result, what challenges do brands face in staying relevant?
  • How are organisations delivering real-time, personalised experiences at scale?
  • What role is technology playing in driving scalability and growth?

Hotel Andaz SingaporeAndaz Singapore Hotel

5 Fraser St, Singapore 189354 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

CEOs, CFOs, CCOs, CIOs, CTOs, Heads of Digital, Heads of CX, Heads of Omni-channel, Head of Innovation, and other senior decision-makers in the retail sector across Singapore.

Attendance is by invitation only and is, of course, complimentary.

Current attendees:

Chief Commercial Officer at LUXASIA
SEA Regional Head of Commercial at Dairy Farm
Vice President of Retail at Clarins
Head of Customer Experience at IKEA
Head of End User Services & Retail Operations (APAC) at Kering
Director of Strategy and Digital at DFS Group
Director, South East Asia & Oceania at Coach
International Associate Director, Analytics & Customer Experience at Unilever
Special Advisor to Chairman’s Office at Wing Tai Retail
General Manager of SEA at Puma

11:00 am: Arrival of guests
11:30 am: Welcoming and opening address by The Ortus Club
11:40 am: Short address from Adyen
11:50 am: Discussion instigated by the moderator and continued by the group
12:50 pm: Discussion brought to a close and lunch
2:00 pm: Guests normally start leaving

Hosted by Adyen

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Event Detail

September 29, 2021 11:00

Why Attend?