Pivoting retail strategy: putting the shopper at the centre of commerce

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Roundtable Discussion

Wednesday, September 29th, 11:00 SGT

Retail leaders in Singapore are invited to join this roundtable luncheon on ‘Pivoting retail strategy: putting the shopper at the centre of commerce’. It is a great opportunity to learn how brands can leverage payments technology to deliver exceptional and personalised experiences for their consumers.

The session will explore the importance of customer obsession with insights from and experiences of leading organisations across the industry. Participants will also examine evolving strategies currently in place and trends shaping the future of retail.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

All guests needs to be fully vaccinated and must check-in via TraceTogether SafeEntry, at temperature taking station, prior to entering the venue.


Pivoting retail strategy: putting the shopper at the centre of commerce

Shopper expectations are changing, even more so because of the pandemic. Along with the rise of new ways of consumption and shopping habits, brands are constantly looking for ways to adapt their business strategies to meet these high customer expectations and deliver successful business outcomes.

The unprecedented evolution of the modern-day shopper and retail ecosystem has accelerated industry trends and transformation. Brands must now deliver real-time personalised experiences at scale and focus on what role technology will play in driving growth.

  • How have shoppers and the broader retail ecosystem evolved in recent years? As a result, what challenges do brands face in staying relevant?
  • How are organisations delivering real-time, personalised experiences at scale?
  • What role is technology playing in driving scalability and growth?

Hotel Andaz SingaporeAndaz Singapore Hotel

5 Fraser St, Singapore 189354 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CIO at Shiseido
Regional President of Asia Pacific Market Group at Lego Group
SVP of Asia South at Swarovski
VP of Retail at Clarins
Head of End User Services & Retail Operations at Kering
Head of Customer Experience at IKEA
Regional Marketing Director at Coty
Country Commercial Director at Decathlon
Sr. Director and Head of Marketing of P&G E-commerce & E-business at Proctor & Gamble
Senior Director at Nike
Director of Strategy & Digital at DFS Group
Director of South East Asia & Oceania at Coach
General Manager of SEA at Puma
Special Advisor to Chairman’s Office at Wing Tai Retail

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 am: Arrival of guests
11:30 am: Welcoming and opening address by The Ortus Club
11:40 am: Short address from Adyen
11:50 am: Discussion instigated by the moderator and continued by the group
12:50 pm: Discussion brought to a close and lunch
2:00 pm: Guests normally start leaving

Hosted by Adyen

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Event Detail

September 29, 2021 11:00

Why Attend?