Post-purchase Experience: Building Lasting Loyalty

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Virtual Roundtable

Thursday, November 12th, 10:00 / 14:00 GMT+1

An exclusive online discussion for Digital Transformation, eCommerce, CRM and Marketing leaders in United Kingdom and Benelux.


Post-purchase Experience: Building Lasting Loyalty

Marketing innovation is critical for success in today’s competitive world. Modern marketers and cut-edge organisations know this well and are on constant lookout for new solutions to help their businesses thrive. While acquiring new customers is extremely valuable, equal or superior effort should be put in building lasting loyalty.

Successful businesses are now inspired to adopt solutions aimed at improving communication with the customer, promoting ease of use in the user journey, and building an overall outstanding consumer experience aimed at winning over the target audience’s heart. Thanks to co-operative resources such as omnichannel solutions, organisations are now finding new ways to increase growth by prioritising customer satisfaction.

  • How are B2C marketing leaders currently improving business outcomes? How are they driving second-time purchases?
  • How are modern organisations improving their customer experience strategies?
  • How can customer journey orchestration solutions support both retail and e-commerce businesses in their journey towards customer loyalty?

Attended by:

Co-Founder and CEO at Flowerbx
CMO at iBlood
CMO and CDO at Bcc Elektro-Speciaalzaken
Head of Ecommerce at Pact Coffee
Head of Marketing Operations B2B at VodafoneZiggo
Sr. Director of Digital Strategy & Innovation at Adidas
Director of eCommerce & Customer Engagement at Ted Baker
Director of Marketing & Innovation at Brabantia
Sr. Manager of CRM & Insights at Benefit Cosmetics
Sr. Manager of Loyalty & Global Marketing at Pandora
Manager of Digital Product at
Manager of Sales at MediaMarkt

9:50 am  Log in of the guests
10:00 am  Ortus Master of Ceremonies to make introductions
10:05 am  Short Introduction by Insider
10:10 am  Discussion instigated by the moderator and continued by the group
11:00 am  Discussion closed by moderator, end of session


1:50 pm  Guest to check-in online
2:00 pm  Ortus Master of Ceremonies to make introductions
2:05 pm  Short Introduction by Insider
2:10 pm  Discussion instigated by the moderator and continued by the group
3:00 pm  Discussion closed by moderator, end of session

Hosted by Insider


Event Detail

Thursday, November 12, 2020 10:00
Belgium, Netherland, Luxembourg, United Kingdom

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