The Fashion and Retail Leaders’ Dinner

Power of discovery: Building the online future of luxury retail

By 2025, online sales are predicted to account for a third of all luxury purchases as more customers turn to ecommerce platforms for their shopping needs. As a result, luxury retailers are feeling the pressure to provide exceptional online customer experiences.

In order to compete with online retailers, luxury retailers need to offer a seamless and personalized shopping experience that is both exclusive and accessible. By providing a seamless, memorable online customer experience, luxury retailers can attract new customers and keep existing ones coming back for more. They can also build brand loyalty and create a community of passionate customers who are eager to share their experiences with others.

• How is technology transforming the way consumers shop, and what are the implications for brands and retailers?
• What are the most effective ways for brands and retailers to improve customer engagement and retention in an increasingly competitive online marketplace?
• How can companies use data analytics and customer insights to create more personalised and effective marketing strategies?