Powering the future of commerce: How to elevate the shopper journey

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Tuesday, August 15th, 12:00 SGT

Retail leaders in Singapore are invited to join this roundtable luncheon on ‘Powering the future of commerce: How to elevate the shopper journey’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Powering the future of commerce: How to elevate the shopper journey

APAC retailers are propelling their businesses forward by embracing digital acceleration, customer-centricity, and operational efficiencies through composable commerce architecture. Understanding the digital resilience of APAC retailers is vital, as their challenges with digitalisation have evolved significantly in the past year. Composable architecture delivers superior commerce experiences for customers and retailers alike by integrating specialised systems seamlessly into a modular framework. 

Additionally, generative AI plays a pivotal role in transforming the retail sector. It enables personalisation, optimises inventory management, and streamlines operations, empowering retailers to make data-informed decisions and create exceptional shopping experiences. As commerce evolves, digitalisation, customer-centricity, and innovative technologies such as generative AI will be paramount for retailers to shape the future of commerce and enhance the shopper journey. But how far along are APAC retailers in terms of digital maturity? This year’s Google Cloud Retail Digital Pulse Report may hold the answer, bearing insights worth delving deeper into.

  • What are the key challenges that APAC retailers have faced in their digitalisation journey, and how have these challenges evolved over the past year?
  • How does composable commerce architecture affect the shopper journey for both customers and retailers? What pros and cons does it offer compared to traditional commerce architectures?
  • How does generative AI contribute to transforming the retail sector, and what specific applications or areas within retail can benefit from its implementation?

Artemis Grill & Sky Bar SingaporeArtemis Grill & Sky Lounge

138 Market St, #40-01 CapitaGreen, Singapore 048946 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CFO at Olam Ventures
SVP, Planning & Business Development at Sembcorp
Vice President, Marketing Effectiveness, Asia-Pacific at Nielsen
Vice President of Group Communications and Corporate Marketing at Singapore Post
Head of Strategic Futures and Innovation at SPH
Head of Insights and Analytics Technology : Corporate, Commercial and Institutional Banking at Chubb
Director of Customer Care at Foot Locker
Director, Head of Customer Experience, Digital Transformation and Analytics at Unilever
Product Owner, Digital Payments Lead at Singtel Enterprise

For insight on this event, photos and guest interactions, see our post on LinkedIn.

JOSHUA EMBLIN

Territory Director, APAC | commercetools

SAMEER DHINGRA

Director, Retail & Consumer | Google Cloud, JAPAC

12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from Commercetools
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea, and networking

Hosted by commercetools and Google Cloud

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Event Detail

Tuesday, August 15, 2023 12:00
SGT
Singapore

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