Marketing, HR, IT, and CX leaders in Melbourne, Australia are invited to join this roundtable luncheon on ‘Prioritising employee engagement: The missing link to improving customer experience’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
Prioritising employee engagement: The missing link to improving customer experience
When thinking about delivering a world-class citizen experience, one typically focuses on the digital touch-points that the customer engages with to purchase goods or consume services. However, often overlooked is the internal, human-driven side of the customer journey.
Companies cannot afford to lose sight of their employees and how their satisfaction, directly and indirectly, impacts the customer experience. Employee satisfaction is especially important today, considering that a pair of major challenges faced by companies across industries is labour shortages and high attrition rates.
Garden State Hotel
101 Flinders Ln, Melbourne VIC 3000, Australia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
Head of Customer Delivery at Probe CX
Head of Digital, APAC at MMG Limited
Head of Experience at oOh! Media
People & Engagement Director, Australia & New Zealand at Egis
Director at Aurecon
Customer Insights Partner at David Jones
Group General Manager, Loyalty at Crown Resorts
General Manager, People at AMA Group
Senior Customer Service Manager at Cleanaway
Group Digital Marketing Manager at Stamford Hotels and Resorts
Marketing and Communications Manager at Deakin Residential Services
For insight on this event, photos and guest interactions, see our post on LinkedIn.
12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from HCL Software
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Coffee, tea and networking
Hosted by HCL Software
info@ortusclub.com
+1 323 615 2018