Employee Engagement: Unlocking Better Customer Experiences Roundtable

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Wednesday, April 19th, 12:00 AEDT

Marketing, HR, IT, and CX leaders in Melbourne, Australia are invited to join this roundtable luncheon on ‘Prioritising employee engagement: The missing link to improving customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Prioritising employee engagement: The missing link to improving customer experience

When thinking about delivering a world-class citizen experience, one typically focuses on the digital touch-points that the customer engages with to purchase goods or consume services. However, often overlooked is the internal, human-driven side of the customer journey.

Companies cannot afford to lose sight of their employees and how their satisfaction, directly and indirectly, impacts the customer experience. Employee satisfaction is especially important today, considering that a pair of major challenges faced by companies across industries is labour shortages and high attrition rates. 

  • Why is Employee Engagement Relevant to Customer Experience?
  • Where can Employee Engagement be Improved, particularly in a hybrid working model or where the workforce can be considered casual or transient?
  • How will this result in organisational growth (more products sold, more widgets built, more services delivered)?

Garden State Hotel

101 Flinders Ln, Melbourne VIC 3000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Head of Customer Delivery at Probe CX
Head of Digital, APAC at MMG Limited
Head of Experience at oOh! Media
People & Engagement Director, Australia & New Zealand at Egis
Director at Aurecon
Customer Insights Partner at David Jones
Group General Manager, Loyalty at Crown Resorts
General Manager, People at AMA Group
Senior Customer Service Manager at Cleanaway
Group Digital Marketing Manager at Stamford Hotels and Resorts
Marketing and Communications Manager at Deakin Residential Services

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from HCL Software
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Coffee, tea and networking

Hosted by HCL Software

Event Detail

Wednesday, April 19, 2023 12:00
AEDT
Melbourne

Why attend?