Employee Engagement: Unlocking Better Customer Experiences Roundtable

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Thursday, May 18th, 11:00 SGT

Marketing, HR, IT, and CX leaders in Singapore are invited to join this roundtable luncheon on ‘Prioritising employee engagement: The missing link to improving customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Prioritising employee engagement: The missing link to improving customer experience

When thinking about delivering a world-class citizen experience, one typically focuses on the digital touch-points that the customer engages with to purchase goods or consume services. However, often overlooked is the internal, human-driven side of the customer journey.

Companies cannot afford to lose sight of their employees and how their satisfaction, directly and indirectly, impacts the customer experience. Employee satisfaction is especially important today, considering that a pair of major challenges faced by companies across industries is labour shortages and high attrition rates. 

  • Why is Employee Engagement Relevant to Customer Experience?
  • Where can Employee Engagement be Improved, particularly in a hybrid working model or where the workforce can be considered casual or transient?
  • How will this result in organisational growth (more products sold, more widgets built, more services delivered)?

Artemis Grill & Sky Bar SingaporeArtemis Grill & Sky Lounge

138 Market St, #40-01 CapitaGreen, Singapore 048946 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing how improving the employee experience impacts productivity, efficiency, and, ultimately, the customer experience.

Job titles may include CMO, CHRO, CXO, and other senior decision-makers responsible for Marketing, HR, and Customer Experience.

11:00 AM: Arrival of guests and reception
11:30 AM: Welcome by The Ortus Club
11:35 AM: Short address from HCL Software
11:45 AM: Discussion instigated by the moderator and continued by the group over lunch
12:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Coffee, tea, and networking

Hosted by HCL Software