Employee Engagement: Unlocking Better Customer Experiences Roundtable

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Wednesday, May 10th, 12:00 AEDT

Marketing, HR, IT, and CX leaders in Sydney, Australia are invited to join this roundtable luncheon on ‘Prioritising employee engagement: The missing link to improving customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Prioritising employee engagement: The missing link to improving customer experience

When thinking about delivering a world-class citizen experience, one typically focuses on the digital touch-points that the customer engages with to purchase goods or consume services. However, often overlooked is the internal, human-driven side of the customer journey.

Companies cannot afford to lose sight of their employees and how their satisfaction, directly and indirectly, impacts the customer experience. Employee satisfaction is especially important today, considering that a pair of major challenges faced by companies across industries is labour shortages and high attrition rates. 

  • Why is Employee Engagement Relevant to Customer Experience?
  • Where can Employee Engagement be Improved, particularly in a hybrid working model or where the workforce can be considered casual or transient?
  • How will this result in organisational growth (more products sold, more widgets built, more services delivered)?

Sir Stamford at Circular Quay – The Lachlan Room

93 Macquarie St, Sydney NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at VetPartners
CIO at Justice Health NSW
Chief Nursing Information Officer at NSW Health
Head of IT Services at WPP
Head of HR Solutions at UNSW
Head of Digital Marketing at Torrens University Australia
Marketing Director, Head of Innovation at Primo Foods
General Manager People & Culture at Healius Limited
General Manager Customer Experience and Communications at Transdev Proud Operator of Sydney Ferries
HR Manager, ANZ & Emerging Markets Asia at Owens & Minor

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from HCL Software
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
  1:45 PM: Discussion brought to a close
  2:00 PM: Coffee, tea and networking

Hosted by HCL Software

Event Detail

Wednesday, May 10, 2023 12:00

Why attend?