Raising CX Maturity and its Impact on Revenue

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Virtual Roundtable

Wednesday, November 4th, 15:00 HKT

An exclusive online discussion for CX executives in Hong Kong.

THE TOPIC

Raising CX Maturity and its Impact on Revenue

Customer experience can be tough to optimise but enterprises that are invested in elevating their CX game are driving business success continually and in the long run.

The best strategy for tipping the scale begins with companies understanding their current CX maturity frameworks and its positive impact on revenue. In order to achieve success, businesses have to focus on all three aspects of meeting customer expectations, empowering their support team and keeping agility in their operations.

  • How can CX Maturity directly impact business revenue?
  • What are the reasons behind the CX Maturity gap? 
  • What are the long-term benefits of investing in customer care? What will the future of CX look like?

Attended by:

Head of the Global Digital Experience Studio at Fidelity International
Head of Product at CompareAsiaGroup
Head of Operational Excellence at Zurich Insurance
Head of Customer Journey at Hyakunousha International 
Head of Customer Service at ZA
Head of Customer Development at DBS Bank
Head and GM of Digital Supply Chain at WayFair
Executive Director of Customer Experience at Ipsos
Director of Business at Quality HealthCare Medical Services 
Director of eCommerce at Langham Hospitality Group
Director of eCommerce at PCCW Solutions

2:50 pm:  Guests to check-in online
3:00 pm:  Welcome by The Ortus Club
3:10 pm:  Introduction of participants
3:20 pm:  Short address from Zendesk
4:30 pm:  End of session

Hosted by Zendesk

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Weslee Trout moderator

WESLEE TROUT

Digital Consultant

Weslee is an expert consultant and speaker on customer experience, digital strategy, and innovation. He has led workshops, training sessions, and spoken at a number of events. He has over a decade of experience in digital marketing. His key areas of focus include Customer Experience Optimisation, Search Engine Optimisation & Marketing, Digital Strategy & Marketing and Content Strategy & Marketing.

Event Detail

Wednesday, November 4, 2020 15:00
Virtual
Hong Kong

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