An exclusive online discussion for IT & CX leaders in Indonesia.
Redefining Business Continuity in Customer Experience
2020 has magnified global unpredictability, forcing organisations to rapidly respond to record-breaking spikes in customer-service requests and adapt their business processes and technology accordingly.
With global changes in consumer behaviour, brands must use these new behavioural insights to re-invent their CX in the ‘new normal’. A customer-first strategy that uses thoughtful digital transformation and proactive communications, is more important than ever to ensure business continuity.
- How can companies transform their CX operations and create a comprehensive and scalable digital marketing strategy to adapt to the post-COVID19 era?
- What are some of the hurdles and challenges that CX leaders are still facing as a direct result of the pandemic?
- What long-term impacts will the outbreak have on customer behaviour?
CEO of Enterprise Business at PT Smartfren Telecom
CEO, President & Director at Zurich Insurance Company
CRO at PT. Omnichannel Retail Indonesia
Managing Director at China Mobile International
Managing Director at Unilever Food Solutions
Managing Director & Head at TMF Group
Head of IT Infrastructure and Operation at Universitas Bina Nusantara
Head & Director of Customer Experience and Customer Service at JD.ID
Head & VP of Design at OVO
Head of Brand and Customer at PT AXA Services Indonesia
AVP of Product and Transaction Banking at MUFG
GM of IT at Suzuki Finance Indonesia
2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from Zendesk
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session
Chief Technology Officer | PT Teknologi Tujuh Asia
Edmund has over 15 years of management experience, marketing strategy, information technology and human capital development. He has been invited to speak in a number of conferences in Asia – including the International Leaders Summit, where he tackled the topics of Machine Learning, Natural Language Processing, Project Management and Digital Marketing.