An exclusive online discussion for CX leaders in Singapore.
Redefining Business Continuity in Customer Experience
2020 has magnified global unpredictability, forcing organisations to rapidly respond to record-breaking spikes in customer-service requests and adapt their business processes and technology accordingly.
With global changes in consumer behaviour, brands must use these new behavioural insights to re-invent their CX in the ‘new normal’. A customer-first strategy that uses thoughtful digital transformation and proactive communications, is more important than ever to ensure business continuity.
- How can companies transform their CX operations and create a comprehensive and scalable digital marketing strategy to adapt to the post-COVID19 era?
- What are some of the hurdles and challenges that CX leaders are still facing as a direct result of the pandemic?
- What long-term impacts will the outbreak have on customer behaviour?
CEO at Commune Lifestyle
CEO at Siemens Mobility
Chief Experience Design Officer at Ogilvy
Managing Director of Regional Intelligent Marketing at Accenture
Head of Strategy & Development at Marsh
Head of Client Engagement at StarHub
Head of Customer Satisfaction at Schneider Electric
Head of Experience at SISTIC Singapore
Head of Delivery at Cognizant
Director at PwC
Director at Rockwell Automation
VP of Organization Effectiveness at Schneider Electric
Chapter Lead of Customer Value & Innovation at Roche
2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from Zendesk
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session