Redefining CX with increased personalisation and balanced automation

CX, IT, digital and marketing leaders in EMEA are invited to join this virtual roundtable on ‘Redefining CX with increased personalisation and balanced automation’. It is a great opportunity to discuss CX transformation roadmaps and CRM strategies with senior peers and industry experts. 

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Redefining CX with increased personalisation and balanced automation

The future of customer experience is digital. However, despite most consumers preferring online services, many are still looking for that personal touch. Research has shown that those who are made to feel confident and valued are willing to spend more with and advocate for their brands.

Competition in across industries continues to rise, and personalised customer service is one of the ways providers can differentiate themselves. It is now a race to implement innovative measures to reach new clients and build a loyal customer base.

  • How can organisations marry personalisation with automation in customer service?
  • What are the key elements lacking in today’s customer experience that solutions like CXaaS can cover in the long term?
  • What should be the top priority for companies building and implementing an outcome-based CX program?

Job titles include C-levels, VP, Heads, Directors, and other senior decision makers responsible for Customer Experience in the EMEA region.

3:00 PM: Welcome by The Ortus Club and short introduction from TTEC
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: End of session

Hosted by TTEC

TTEC logo

Event Detail

December 2, 2021 15:00

Why attend?