Name: Redefining CX with increased personalisation and balanced automation
Start: Thursday, December 2, 2021 15:00
End: Thursday, December 2, 2021 16:15
Location: CET

Registration is no longer possible

CX, IT, digital and marketing leaders in EMEA are invited to join this virtual roundtable on ‘Redefining CX with increased personalisation and balanced automation’. It is a great opportunity to discuss CX transformation roadmaps and CRM strategies with senior peers and industry experts.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

THE TOPIC

Redefining CX with increased personalisation and balanced automation

The future of customer experience is digital. However, despite most consumers preferring online services, many are still looking for that personal touch. Research has shown that those who are made to feel confident and valued are willing to spend more with and advocate for their brands.

Competition in across industries continues to rise, and personalised customer service is one of the ways providers can differentiate themselves. It is now a race to implement innovative measures to reach new clients and build a loyal customer base.

How can organisations marry personalisation with automation in customer service?
What are the key elements lacking in today’s customer experience that solutions like CXaaS can cover in the long term?
What should be the top priority for companies building and implementing an outcome-based CX program?

ATTENDED BY

Attended by:

Group CEO at Signet Seal Group
CRO / Director of the Risk Management Department at Allianz Polska TUiR SA
VP, Head of Prestige Banking and Regional Manager at Absa
Head of Customer Engagement at Smart Europe GmbH
Head of Global Supply Planning Consumables at Philip Morris International
Global Marketing Director at Novartis
Senior Finance Director at GSK
Commercial Director at Notion Edge
Strategy Execution, COO Group, Customer Success at Sap

For insight on this event, photos and guest interactions, see our post on LinkedIn.

THE AGENDA

3:00 PM: Welcome by The Ortus Club and short introduction from TTEC
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: End of session

THE HOST

Hosted by TTEC

THE TOPIC

ATTENDED BY

THE AGENDA

THE HOST

Event Detail

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