Reimagine travel: The customer journey

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CX, Innovation, EComm, CSAT, Online Retail, and DX leaders in Singapore are invited to join this roundtable luncheon on ‘Reimagine travel: The customer journey’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Reimagine travel: The customer journey

Travel and tourism are back on the move. Demand is significantly increasing for both domestic and leisure travel, and there’s been a strong rebound in international and business trips. In addition, according to Statista, rising demand is seen to push 74% of business transactions online by 2026.

Success will strongly depend on a reimagination of the customer journey, which begins long before the actual trip. Customers increasingly expect a seamless, hassle-free, and straightforward planning and payment process. As a result, it is imperative that businesses optimise their online experiences to keep pace with an inherently mobile and on-the-go audience.

  • What challenges do companies face in enabling contactless interactions?
  • What can the impact on the industry be if consumers are empowered to make choices that work with their lifestyles?
  • What technologies and trends are shaping the future of travel and tourism?

Riviera, The RestaurantRiviera, The Restaurant

#02-06, One Fullerton,1 Fullerton Road, Singapore 049213 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Pelago
VP Strategy and Planning at Wego
AVP of F&B, South East Asia and Australasia at Shangri-La Hotels & Resorts
Head of Digital at The COMO Group
Head of Revenue, Global at RedDoorz
Head of Partnerships at Changi Travel Services Pte Ltd
Senior Manager of Trust Projects at Airbnb
Regional Marketing Director – Direct Demand at RedDoorz
Managing Director at Changi Airport Group
Director of Business Development at Klook
Director, Head of Commercial at Shilla Travel Retail Pte Ltd
Revenue Performance Director at InterContinental Hotels Group
General Manager, Singapore at Klook
Senior Manager, Global Digital Marketing at Centurion Corp

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by The Ortus Club
12:35 PM: Short address from PayPal
12:45 AM: Discussion instigated by the moderator over lunch
1:45 PM: Discussion brought to a close
3:00 PM: Guests start to leave

Hosted by PayPal

Paypal logo

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit For PayPal financial information, visit

Event Detail

Thursday, September 15, 2022 12:00

Why attend?