Senior executives in the UKI region are invited to join this virtual roundtable on the topic “Digital transformation and the rise of banking as a service”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.
Digital transformation and the rise of banking as a service
The outbreak of COVID-19 and its subsequent impact on the global economy drove wholesale shifts in customer and employee needs, behaviours, and expectations. Financial services followed suit, accelerating digital transformation in order to adapt to remote workforces and the emergence of branchless banking.
Banks now look to reinvent their operations and processes in the pursuit of newfound efficiency gains. Just as financial recovery plans drew on post-pandemic learnings, numerous trends, case studies, and best practices are shaping the journey towards differentiated customer experience and true competitive edge.
- What challenges do organisations face in light of changing consumer and team preferences?
- How are key trends, including work-from-home and employee experience, defining the new financial landscape?
- What tactics and technologies can companies leverage to create frictionless customer and employee experience (CX and EX)?
Job titles include C-levels, VPs, Directors, CX leaders, and other senior decision makers responsible for customer experience and those in the field of Operations, Finance, Marketing, Procurement, and IT in the UKI region.
10:00 am BST: Welcome by The Ortus Club and short address from TTEC
10:15 am BST: Discussion instigated by the moderator and continued by the group
11:15 am BST: Discussion brought to a close