Reimagining the future of CX in banking

Senior executives in North America are invited to join this virtual roundtable on the topic “Reimagining the future of CX in banking”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event.

Reimagining the future of CX in banking

While banking endured a significant impact throughout 2020 due to COVID-19, the industry was already experiencing disruption on multiple fronts prior to the outbreak. Dramatic shifts in consumer habits have led banking leaders to rethink their customer experience strategies.

Digital transformation has forever changed the way a bank interacts with its customers, and the pandemic only served to accelerate the changes. However, beyond simply adopting new technologies, banks are looking inwards and reevaluating the role of CX in delivering business value.

• How can banks create digital empathy and personalized advice in a world where branch usage has dramatically declined?
• What can banks do to create seamless, connected experiences across channels?
• How can banks empower their employees to enable a better consumer experience?