The Retail Leaders Virtual Roundtable

The Art of Global: Reimagining Workforce Transformation through GCCs

Global Capability Centers (GCCs) have come of age, having evolved from a source of cost arbitrage to centers of excellence for innovation, digital transformation, and top talent. Pivoting through the challenges brought on by the pandemic, GCCs have demonstrated their resiliency and ability to meet great expectations on time and at scale. 

In the post-pandemic world, GCCs are expected to push the envelope of technology and data analytics to build the trust with HQ and become even more integral to their relevancy and future-proofing agenda. As companies quickly transform themselves into digital businesses, the case for building a global team has never been stronger. From access to an unrestricted pool of talent driving increased productivity to reduced employee attrition with lower operational costs to improved global scalability, companies can no longer ignore the benefits of building a global team.

• What challenges do organisations face in building global teams? How can they effectively maximise and capture their true value?
• What benefits to companies stand to gain from building GCCs? How are GCCs vital post-pandemic?
• How can companies start on their journey of building a global team?