Reshaping experiences in a digital-first world

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Thursday, November 10th, 12:00 AEDT

IT leaders in Melbourne, Australia are invited to join this roundtable luncheon on ‘Reshaping experiences in a digital-first world’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Reshaping experiences in a digital-first world

Customer experience is now the unique, sustainable, and long-term differentiator that drives competitive advantage for organisations across different industries. With an unparalleled abundance of digital content, businesses now face a critical challenge in developing content management platforms best suited to their customers’ and talents’ needs.

Industry leaders are charged with creating more personalised and engaging digital experiences for customers and employees. Establishing platforms that promote clear, concise, and concrete digital communication is vital to implementing new business models that eliminate friction from customer journeys and optimise operations costs and processes.

  • How has digital content reshaped customer experience?
  • What critical elements of digital content management must be enhanced?
  • How can leaders provide customers, employees, and stakeholders with exceptional and seamless digital experiences?

The George on Collins

162-168 Collins St, Melbourne VIC 3000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

 

Attended by:

Chief Transformation Officer at Bank Australia Limited
Chief Information Officer at VicRoads
Head of Marketing – Customer Insights and Analytics at SEEK
Head of Customer and Inside Sales at Cleanaway
Head of Planning and Transformation – Digital, Data and Analytics at National Australia Bank
Head of Propositions and Go-to-Market at Bupa
Head of Growth & Retention Marketing at Australia Post
Principal – Digital and Innovation at BHP
Director of Information Technology at L’Oréal Australia
Group Manager – Martech and Digital Experience at Monash University
Executive Manager for Digital Experience at Suncorp
General Manager of Transformation at ANZ
Manager of Customer Analytics – Insights and Improvements at Australia Post
Manager of Knowledge and Evidence at CFA
Content, Personalisation, and Optimisation Lead at Medibank

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by The Ortus Club
12:40 PM: Short address from OpenText
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by OpenText

Event Detail

Thursday, November 10, 2022 12:00
AEDT
Melbourne

Why attend?