Reshaping experiences in a digital-first world

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Wednesday, February 22nd, 12:00 SGT

Business and IT leaders in Singapore are invited to join this roundtable luncheon on ‘Reshaping experiences in a digital-first world’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Hosted by 

Reshaping experiences in a digital-first world

Customer experience is now the unique, sustainable, and long-term differentiator that drives competitive advantage for organisations across different industries. With an unparalleled abundance of digital content, businesses now face a critical challenge in developing content management platforms best suited to their customers’ and talents’ needs.

Industry leaders are charged with creating more personalised and engaging digital experiences for customers and employees. Establishing platforms that promote clear, concise, and concrete digital communication is vital to implementing new business models that eliminate friction from customer journeys and optimise operations costs and processes.

  • How has the customer lifecycle evolved in recent years? How did the pandemic impact that?
  • In what ways has digital content shifted in recent years? What works now, and what no longer works?
  • What are organisations’ outlook on customer engagement for the next three to five years? What do their objectives look like?

LeVeL33, SingaporeLeVel33, Singapore

8 Marina Blvd, #33 – 01, Singapore 018981 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Group CTO at CGS-CIMB Securities
SVP of Marketing, Asia at Marsh Asia
SVP, Head of Architecture and Platform Transformation – DIgital Ecosystem at DBS
SVP, Head of Marketing for FairPrice Online at NTUC Enterprise Co-operative Limited
Head of Loyalty (Global Markets) at Razer Inc.
Head of Digital Strategy & Transformation at UOB
Head of Digital Platforms at Prudential Assurance Company Singapore
Head of Digital, as a Channel at HSBC
Head of Marketing & Communications, Global Transaction Services at DBS Bank at DBS
User Experience (AVP) at OCBC Bank
Executive Director, Head of Technology and Innovation at Standard Chartered
Deputy Director of the Digital Strategy and Transformation Office at MINDEF

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by The Ortus Club
12:35 PM: Short address from OpenText
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Event Detail

Wednesday, February 22, 2023 12:00

Why attend?