Resilience in Retail: how Asia’s retailers are adapting in the face of rapid change
Last year was unlike any other for Asia’s retail industry. Leaders continue to face constant change as consumers adopt new purchasing habits. Customer experience, especially online, has become a critical differentiator in a crowded space of clones and competitors. Consequently, savvy retail executives are turning to modern-day technology to launch additional revenue streams and accelerate global expansion. Many are upgrading their legacy payment setups to overcome new challenges and adapt even faster.
- How are retailers adapting to the new normal and finding ways to expand?
- Which strategies can leaders implement to remove blockers associated with international expansion?
- How can retailers tackle new challenges brought about by rapid consumer migration online?
- How can payment technology be used strategically to accelerate growth and improve customer experience?
CEO at Changi Airports International
CEO at FJ Benjamin
CEO at DKSHSmollan
CRO at Zalora
COO at Love, Bonito
President at JD.com
Head of Marketing & e-Commerce at Sephora
Head of e-Commerce at Lego Group
Head of Customer Experience at IKEA
Head of Customer Relationship Management at NTUC FairPrice
Head of Digital Strategy and PMO at NTUC Enterprise
Head of Commercial at FoodPanda
Director of Regional Retail at Indo+Suisse Group
10:30 am: Introduction by Ortus Club
10:35 am: Introduction of participants
10:45 am: Short address from Stripe
10:50 am: Resilience In Retail: how Asia’s retailers are adapting in the face of rapid change
11:00 am: Discussion instigated by the moderator and continued by the group
11:45 am: End of session