Retail CX: new tools for new standards
Customer experience remains paramount in the worlds of eCommerce and retail enterprise. Companies are adapting with tools like AI, as growing demand and increasingly complex consumer preferences have driven the innovation of more flexible, customizable service platforms.
- How can companies improve CX by leveraging technologies such as AI?
- What new tools and techniques make business operations more efficient?
- What improvements to CX can help companies achieve higher CSAT?
SVP of Growth & Innovations at Parts Town
Sr. Director of Customer Advocacy at Belkin
Sr. Director of Advanced Analytics & Strategy at PetSmart
Director of Accounting, Compliance & Digital Marketplaces at OpenLane
Director of Technology at The Michaels Companies
Sr. Manager of Customer Service at Birkenstock
Manager of Commercial Insights & Global Merchandising at Pandora
Manager of Digital Analytics at Adidas
Service and Engagement Executive Team Leader at Target
HRBP of Customer Experience at Walgreens
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session