Retaining customers by creating smoother buyer journeys

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Thursday, November 24th, 11:00 JKT

Data and IT leaders in Jakarta, Indonesia are invited to join this roundtable luncheon on ‘Retaining customers by creating smoother buyer journeys.’

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Retaining customers by creating smoother buyer journeys

Now that digital experiences are valued more than ever, any friction can compromise customer experience and open up risks to revenue. Consumers also tend to abandon transactions due to obstacles in their buyer journey, and limitations to the customer view hinder efficient responses to these challenges.

Data and IT leaders must determine which elements in their buyer journeys require significant improvement. Vital to the production of comprehensive customer insights is streamlining ecosystems and consolidating data from various platforms, reducing losses in revenue.

  • What are the challenges of maintaining smooth buyer journeys?
  • How can comprehensive customer insights shape better customer experiences? 
  • What aspects of the buyer journey should be improved to minimise customer abandonment?

Henshin JakartaHenshin – Lima Room

Level 69, The Westin Jakarta, Jl. HR Rasuna Said Kav C-22, Jakarta | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Product and Growth at Sayurbox
CIO at PT Link Net Tbk.
VP, Data Architect at Bank Danamon
VP of IT Business Process Transformation at Indosat Ooredoo
AVP at KB Finansia Multi Finance
Global Head of CRM at Gojek
Head & AVP of marcomm, CX, and Touchpoint at XL Axiata Business Solutions
Head of Digitalization at Petrosea
Head of Digital Marketing at GudangAda
Head of Operations at Flip
Head of Data at Aladinbank
Head of IT at IForte
Head of Enterprise Presales & Solution Architect Department at PT Link Net Tbk.
Director of Multi-function: Data, Marketing, BizOps and People & Founding Team at BukuWarung
Director at PT Aiforesee Inovasi Skor
Senior Manager of Big Data Engagement and Strategy at PT Smartfren Telecom Tbk
Information Technology Development Team Lead at BCA Digital
IT Dev Excellence at BCA Digital

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from Teradata
11:50 AM: Discussion instigated by the moderator and continued by the group over lunch
12:50 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Guests normally start leaving

Hosted by Teradata

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