Retaining customers by creating smoother buyer journeys

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Thursday, November 24th, 11:00 JKT

Data and IT leaders in Jakarta, Indonesia are invited to join this roundtable luncheon on ‘Retaining customers by creating smoother buyer journeys.’

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Retaining customers by creating smoother buyer journeys

Now that digital experiences are valued more than ever, any friction can compromise customer experience and open up risks to revenue. Consumers also tend to abandon transactions due to obstacles in their buyer journey, and limitations to the customer view hinder efficient responses to these challenges.

Data and IT leaders must determine which elements in their buyer journeys require significant improvement. Vital to the production of comprehensive customer insights is streamlining ecosystems and consolidating data from various platforms, reducing losses in revenue.

  • What are the challenges of maintaining smooth buyer journeys?
  • How can comprehensive customer insights shape better customer experiences? 
  • What aspects of the buyer journey should be improved to minimise customer abandonment?

Henshin JakartaHenshin – Lima Room

Level 69, The Westin Jakarta, Jl. HR Rasuna Said Kav C-22, Jakarta | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in exploring new approaches to creating smoother purchase journeys that enable customer retention.

Job titles may include VP/Director of Data Management/Customer Experience/Marketing/IT Architecture.

Current Attendees:
Head of Enterprise Presales & Solution Architect Department at PT Link Net Tbk
Head of Data at Aladin Bank
CIO at PT Link Net Tbk
Head of CX Business Process Improvement and VOC at JD.ID
VP IT Business Process Transformation at PT Indosat Tbk
VP Data Architect at PT Bank Danamon Indonesia Tbk
Head of Operations at Flip
Head of Digital Marketing at GudangAda
Head of IT at Sarana Menara Nusantara Tbk PT
Chief Product and Growth at Sayurbox

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from Teradata
11:50 AM: Discussion instigated by the moderator and continued by the group over lunch
12:50 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Guests normally start leaving

Hosted by Teradata

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Event Detail

Thursday, November 24, 2022 11:00

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