Rethinking public services: how to keep citizens and employees happy

Registration is no longer possible

Public sector leaders in North America are invited to join this virtual roundtable on “Rethinking public services: how to keep citizens and employees happy”. It is a great opportunity to see how leading organizations maximize the efficiency of citizen services and innovative experiences in a world of continual change.

The session will explore evolving expectations driving government and public service organizations to reset their operations—or lose trust. Participants will also examine the capabilities necessary to help optimize swift, seamless, and ethical digital experience and efficiencies.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Rethinking public services: how to keep citizens and employees happy

Citizen expectations are changing. Increasingly, they believe community involvement is essential to improving the livability of their cities. Citizens also say that digital communication has a role to play and would improve emergency and non-emergency services and effectiveness.

Engaging through digital and social creates an opportunity to more efficiently exchange information, interact with, and respond to citizens, and further build transparency and trust. Online, mobile, and social media can also increase citizen involvement in reporting and partnering to reduce crime, improve livability, and strengthen community support. The question is whether leaders are maximizing the potential of these tools.

  • How are organizations informing citizens of new digital channels for communication?
  • How should ROI be measured in opening new communication channels to customers?
  • What are the roles of AI and conversational intelligence (virtual agents) in changing how organizations engage with customers?

Attended by:

Deputy Mayor at City of Madison
Deputy Mayor at City of Winnipeg
Mayor at City of Manor
Director of Communication at Prince William County Government
Director of Transit at City of Saskatoon
Director of Constituent Services and Spokesperson for Haitian Affairs at Miami-Dade County, Office of Mayor Daniella Levine Cava
Assistant Director of Customer Initiatives & Employee Support Services at Miami-Dade Water & Sewer
Associate Director of Administration and Procurement at City of Detroit
Manager, Research and Analytics at City of Toronto
Project Manager, Business Transformation at City of Toronto
Emergency Management Coordinator at University Police Services, Southern Command

For insight on this event, photos and guest interactions, see our post on LinkedIn.

3:00 pm: Ortus Master of Ceremonies to make introductions
3:10 pm: Short introduction from Avanade
3:20 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session

Hosted by Avanade

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Event Detail

Tuesday, November 16, 2021 15:00
North America

Why attend?