The Hospitality Leaders’ Panel Discussion

Registration is no longer possible.

Friday, November 11th, 11:00 SGT

Senior executives in Singapore are invited to join this masterclass on ‘Revamping the hospitality industry for the new normal’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

Revamping the hospitality industry for the new normal

Now that Singapore’s borders have reopened to tourists, hotels across the city-state boast a staggering 66.9% increase in ADR and 59.5% in RevPAR between YTD May ‘21 and YTD May ‘22, despite room occupancy having yet to catch up. With new establishments launching between 2022 and 2023, the hotel segment can expect to maintain steady growth throughout the rest of the year and coming into the next.

Hospitality leaders must take advantage of this surge in tourists by revamping their digital reservation experience. Creating more wholesome customer journeys from booking to check-out is essential to an organisation’s brand management and revenue generation strategies. Throughout this transformation, emerging trends in customer behaviours and preferences must be considered, especially in pursuit of stronger brand loyalty and elevated sustainability.

  • How are new growth opportunities impacting hospitality establishments?
  • What elements of the digital reservation experience can be enhanced?
  • How can leaders address emerging trends in customer behaviours?

Hotel Fort Canning, SingaporeHotel Fort Canning

11 Canning Walk, Singapore 178881 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Founder & Managing Director at LeVeL33
Co-Founder at ZUZU Hospitality
Group CFO at CE LA VI
CFO at Next Gen Foods
CTO at ZUZU Hospitality

COO at Comoclub (COMO Group)
SVP of Operations at Capella Hotel Group
Group VP of Digital Marketing, Revenue Management, Loyalty and Distribution at Millennium & Copthorne International Limited
VP of Customer Success at Louis T Collection
VP of Revenue Performance and Distribution at Pan Pacific Hotels
Group VP of Operations (China, Indonesia, Japan) & Pre-Opening General Manager at Pan Pacific Hotels Group

VP & Head of Resorts SEAA & GM at Shangri-La Rasa Sentosa
Head of Operations at ZUZU Hospitality
Senior Director of Operations at The Singapore Island Country Club
Managing Director of Information Technology at Marina Bay Sands

Regional Director of Revenue and Distribution at Hmlet
Cluster Director at IHG
Director of Revenue & Reservations at Dao by Dorsett AMTD Singapore
Director of Operations at M Social Hotel Singapore
Assistant Director of Island Investment at Sentosa

Area General Manager at Far East Hospitality Management
General Manager at IHG
General Manager at Far East Hospitality Management

Senior Operations Manager, Strategy at Deliveroo Singapore
Senior Operations Manager at Aston Food & Beverage Specialties

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Arrival of guests and drinks reception
11:30 AM: Welcoming and opening address by The Ortus Club and ice breaker
11:40 AM: Short presentation by Stripe
11:50 AM: Panel discussion and Q&A
12:40 PM: Closing remarks
12:45 PM: Lunch and networking session
2:00 PM: Guests normally start leaving

Hosted by Stripe

Event Detail

Friday, November 11, 2022 11:00

Why attend?