Customer Experience leaders in Kaula Lumpur, Malaysia are invited to join this roundtable luncheon on ‘Scale support without scaling costs’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
Hosted by
Scale support without scaling costs
The year 2023 poses significant challenges for businesses due to macroeconomic conditions and resulting changes in customer behaviour. However, customer service teams can leverage this as an opportunity to drive sustainable growth through operational efficiency. Leaders must recognise that customer service and support are no longer just cost centres but critical profit centres in this evolving landscape.
To thrive in this market turbulence, customer service teams must rethink their investment strategy and focus on optimising efficiency. By making innovative use of AI and other emerging technologies, businesses can provide unparalleled customer experiences and streamline their operations. By prioritising efficiency, customer service teams can play a pivotal role in enhancing the bottom line, boosting customer retention rates, and building a loyal customer base.
Nobu, Kuala Lumpur
L4A-05, Level 4A Shoppes at Four Seasons Place Kuala Lumpur No, 145, Jln Ampang, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
Chief Information Officer at GAMUDA
Chief Digital Officer at KWAP
VP, Digital Enterprise at Valiram
Head of Customer Experience at CGS-CIMB Securities
Head of User Experience at CARSOME
Head of Infra and Tech Ops at CGS-CIMB Securities
Head of Information Technology at International Medical University
Head of Information Technology at UEM Edgenta Berhad
Head of Customer Service at Valiram
Director at BP Healthcare Group
Director of Enterprise Service Solutions, ASEAN, Korea, ANZ at GE Healthcare Financial Services
Regional Program Manager – Commercial IT and Digital at Abbott Laboratories
Manager, IT Solution & Design at Telekom Malaysia
Advisor at Clinco
For insight on this event, photos and guest interactions, see our post on LinkedIn.
12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Freshworks
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea, and networking
info@ortusclub.com
+1 323 615 2018