The CX Leaders’ Luncheon

Registration is no longer possible.

Thursday, May 25th, 12:00 MYT

Customer Experience leaders in Kaula Lumpur, Malaysia are invited to join this roundtable luncheon on ‘Scale support without scaling costs’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Hosted by
Freshworks logo

Scale support without scaling costs

The year 2023 poses significant challenges for businesses due to macroeconomic conditions and resulting changes in customer behaviour. However, customer service teams can leverage this as an opportunity to drive sustainable growth through operational efficiency. Leaders must recognise that customer service and support are no longer just cost centres but critical profit centres in this evolving landscape.

To thrive in this market turbulence, customer service teams must rethink their investment strategy and focus on optimising efficiency. By making innovative use of AI and other emerging technologies, businesses can provide unparalleled customer experiences and streamline their operations. By prioritising efficiency, customer service teams can play a pivotal role in enhancing the bottom line, boosting customer retention rates, and building a loyal customer base.

  • What are the top 5 areas that business leaders should prioritise to ensure customer service success in 2023?
  • How can the “Start, Stop, and Continue” approach be used to guide customer service investments and improve overall performance?
  • What are some actionable strategies that top brands are currently using to leverage customer service success, and how can businesses implement these strategies?

Nobu, Kuala LumpurNobu Kuala Lumpur

L4A-05, Level 4A Shoppes at Four Seasons Place Kuala Lumpur No, 145, Jln Ampang, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Information Officer at GAMUDA
Chief Digital Officer at KWAP
VP, Digital Enterprise at Valiram
Head of Customer Experience at CGS-CIMB Securities
Head of User Experience at CARSOME
Head of Infra and Tech Ops at CGS-CIMB Securities
Head of Information Technology at International Medical University
Head of Information Technology at UEM Edgenta Berhad
Head of Customer Service at Valiram
Director at BP Healthcare Group
Director of Enterprise Service Solutions, ASEAN, Korea, ANZ at GE Healthcare Financial Services
Regional Program Manager – Commercial IT and Digital at Abbott Laboratories
Manager, IT Solution & Design at Telekom Malaysia
Advisor at Clinco

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Freshworks
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea, and networking

Event Detail

Thursday, May 25, 2023 12:00
Kuala Lumpur

Why Attend?