Scaling contact centre operations effectively in APAC

Registration is no longer possible

IT and digital transformation leaders in Singapore are invited to join this virtual whisky and chocolate-tasting roundtable on ‘Scaling contact centre operations effectively in APAC’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Scaling contact centre operations effectively in APAC

As online business steadily becomes the norm, companies grow and expand to different markets at unprecedented rates. As a result, the ability to provide the same level of service to customers, regardless of where they are in the world, is more critical than ever, with customer experience becoming a strategic differentiator for businesses. 

APAC is a fragmented market, making it especially challenging for companies to navigate varying languages and regulatory requirements to scale their contact centre operations. However, one trend seeing success is the implementation of centralised multinational contact centres with omnichannel capabilities and the proper data management tools.

  • At which stage of scaling their contact centre operations are companies in?
  • How can companies build or improve contact centres prepared to tackle APAC’s unique challenges?
  • How can companies ensure consistent customer service for an international customer base?

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Virtual whisky and chocolate-tasting

Our sophisticated virtual whisky and chocolate-tasting roundtables begin with a top-shelf tasting, led by a whisky expert. The event then continues with a deep dive into the topic that is the theme for this discussion. Registered guests will receive whisky to their doorstep prior to the event. 

Attended by:

Group CTO at Tune Protect
Executive VP at MIMS Pte Ltd
VP, Performance Governance & Digital Value Capture at Citi
VP & APAC CIO at Starr Insurance Companies
Regional Head, Group Technology at CIMB
Head of Digital Service Center, Region Middle East/Asia Pacific at Siemens
Operation and Projects Director at 2C2P
Director, Customer Experience at Lalamove
Customer Support Director at Coda Payments

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short address from Toku
4:10 pm: Whisky introduction
4:30 pm: Discussion instigated by the moderator and continued by the group
5:30 pm: End of session

Hosted by Toku

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Event Detail

Thursday, March 24, 2022 16:00

Why attend?