Solving capacity challenges in 2022

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Thursday, July 7th, 11:00 SGT

IT and CX leaders in Singapore are invited to join this roundtable discussion on ‘Solving capacity challenges in 2022’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Solving capacity challenges in 2022

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. Companies are seeing massive growth within the digital space, but this boom in business can often be overwhelming. As foot traffic in physical establishments decreases, businesses are pushed to their limits in attempting to keep pace with online consumers.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are companies facing in personalising the online customer experience?
  • How can companies leverage technology to augment and optimise customer experience capabilities?
  • What can companies do to effectively and accurately measure success in digital transformation and CX optimisation?

LeVeL33, SingaporeLeVel33, Singapore

8 Marina Blvd, #33 – 01, Singapore 018981 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in exploring solutions to growing customer experience challenges.

Job titles may include CIO, CTO, CXO, COO, Chief Customer Officer, Head of Contact Centre, Head of IT, and Head of Collections.

Current attendees:

VP, Global Customer Advocacy at Razer
CIO & Co-founder at hoolah
VP, Digital Product Management at Prudential Financial
Head of Client Experience at Standard Chartered Bank
Chief Product Officer at Spenmo
Head Digital and Technology at Keppel Land
Director of IT at SMG
Chief Operating Officer at Spark Systems
Director, NTU Shared Services at Nanyang Technological University
Head, Operations & Technology, Admin and Transaction Banking at CIMB
VP of Operations Technology at Citi
SVP, Regional Technology TA at DBS Bank
Vice President, Digital Customer Experience Lead at Citi
Executive Director, Global Mobile & Digital Products at Standard Chartered Bank


11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from AI Rudder
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close and lunch
2:00 PM: Guests normally start leaving

Hosted by AI Rudder

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