Solving FSI call centre capacity challenges in 2022

Registration is no longer possible.

Wednesday, May 18th, 15:00 WIB

IT and CX leaders in FSI in Indonesia are invited to join this virtual roundtable on ‘Solving FSI call centre capacity challenges in 2022’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Solving FSI call centre capacity challenges in 2022

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but call centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, call centres are pushed to their limits.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are financial institutes facing in optimising their call centres and CX?
  • How can companies leverage technology to offset call centre capacity challenges?
  • How can companies effectively and accurately measure success in call centre and CX optimisation?

Attended by:

SVP, Head of Business Planning and Analytics at Maybank
AVP, Digital Channel at Citi
Regional Retail Operation Head ACC DKI 1 at Astra Credit Companies
Head of Operations at PT AXA Financial Indonesia/PT Tristar Sinar Pradhana
Head of Change at Bank ANZ
Head of Automation and Workflow at Bank ANZ
Operation Head at Astra Credit Companies
Operating Lease Division Head at ORIX Indonesia Finance
Corporate Digital Business Dept Head at PT. Mega Central Finance
Customer Care Improvement at Bank Syariah Indonesia
Product Manager of Digital Contact & Incident Management at Bank Raya Indonesia
Digital Growth Lead and Application at Indodax

For insight on this event, photos and guest interactions, see our post on LinkedIn.

2:55 PM: Log in of the guests
3:00 PM: Welcome by The Ortus Club and short address from AI Rudder
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: End of session

Hosted by AI Rudder

AI Rudder logo