Solving FSI call centre capacity challenges in 2022

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Thursday, May 12th, 11:00 SGT

IT and CX leaders in FSI in Singapore are invited to join this roundtable discussion on ‘Solving FSI call centre capacity challenges in 2022’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Solving FSI call centre capacity challenges in 2022

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but call centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, call centres are pushed to their limits.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are financial institutes facing in optimising their call centres and CX?
  • How can companies leverage technology to offset call centre capacity challenges?
  • How can companies effectively and accurately measure success in call centre and CX optimisation?

Conrad Centennial, SingaporeConrad Centennial, Singapore

2 Temasek Blvd, Singapore 038982 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CIO, Consumer Private Business Banking at Standard Chartered
VP, Global Program Manager, CX at Citigroup at Citi
VP of Technology & Operations at DBS Bank
Head of Customer Care at Thunes
Head of Cyber Security at Incomlend
Group Technology and Information Security Director at Fullerton Health
Group Lead – Digital Servicing | Customer Identity and Access Management | Client Experience | API Banking at SC Ventures – Standard Chartered Bank Nexus

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from AI Rudder
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close and lunch
2:00 PM: Guests normally start leaving

Hosted by AI Rudder

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