Solving FSI call centre capacity challenges in 2022

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Thursday, April 21st, 15:00 GMT+8

IT and CX leaders in FSI in the APAC region are invited to join this virtual roundtable on ‘Solving FSI call centre capacity challenges in 2022’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Solving FSI call centre capacity challenges in 2022

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but call centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, call centres are pushed to their limits.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are financial institutes facing in optimising their call centres and CX?
  • How can companies leverage technology to offset call centre capacity challenges?
  • How can companies effectively and accurately measure success in call centre and CX optimisation?

Attended by:

COO at Enshored
Head of Retail and Digital Banking at Bank Mandiri Taspen
Head of Digital Engineering and Architecture at Adira Finance
Head of IT at PT Clipan Finance Indonesia
Head, Customer Care Group at Meralco
Managing Director at HSBC
Director of Tech Services at KMC Solutions
Director of Operations at Sezzle
IT Contracts Manager at KMC Solutions

For insight on this event, photos and guest interactions, see our post on LinkedIn.

2:55 PM: Log in of the guests
3:00 PM: Welcome by The Ortus Club and short address from AI Rudder
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: End of session

Hosted by AI Rudder

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Event Detail

Thursday, April 21, 2022 15:00

Why attend?