Solving FSI call centre capacity challenges in 2023

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Wednesday, March 22nd, 11:00 SGT

IT and CX leaders in FSI in Singapore are invited to join this roundtable luncheon on ‘Solving FSI call centre capacity challenges in 2023’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Solving FSI call centre capacity challenges in 2023

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but contact centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, contact centres are pushed to their limits.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are financial institutes facing in optimising their call centres and CX?
  • How can companies leverage technology to offset call centre capacity challenges?
  • How can companies effectively and accurately measure success in call centre and CX optimisation?

LAVO Italian Restaurant and Bar, SingaporeLAVO Italian Restaurant and Bar 

10 Bayfront Ave, Tower 1, Level 57, Singapore 018956 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in exploring solutions to growing call centre capacity and customer experience challenges.

Job titles may include CIO, CTO, CXO, COO, Chief Customer Officer, Head of Contact Centre, Head of IT, and Head of Collections.

Current attendees:

  • COO at Carro
  • COO at Spenmo
  • VP of User Operation at Coinhako
  • AVP at OCBC
  • Global Head of Customer Care at Thunes
  • Head of Operations – International Private Bank – APAC at Deutsche Bank
  • Head of Client Experience, CCIB DCDA at Standard Chartered
  • Head of Risk Strategy & Operations at Grab Taxi
  • Senior Director Customer Support & Technical Support – Global Operations at Coda Payments

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from AI Rudder
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close and lunch
2:00 PM: Guests normally start leaving

Hosted by AI Rudder

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Event Detail

Wednesday, March 22, 2023 11:00

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