Solving FSI call centre capacity challenges in 2023

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Wednesday, March 22nd, 11:00 SGT

IT and CX leaders in FSI in Singapore are invited to join this roundtable luncheon on ‘Solving FSI call centre capacity challenges in 2023’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Solving FSI call centre capacity challenges in 2023

More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but contact centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, contact centres are pushed to their limits.

Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.

  • What challenges are financial institutes facing in optimising their call centres and CX?
  • How can companies leverage technology to offset call centre capacity challenges?
  • How can companies effectively and accurately measure success in call centre and CX optimisation?

LAVO Italian Restaurant and Bar, SingaporeLAVO Italian Restaurant and Bar 

10 Bayfront Ave, Tower 1, Level 57, Singapore 018956 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

COO at Spenmo
SVP, Contact Centre at HSBC
VP, Client Experience, Citi Global at Citi
VP of User Operation at Coinhako
Global Head of Customer Care at Thunes
Country Head of Contact Centre at HSBC
Head of Risk Strategy & Operations at Grab Taxi
Head of Business Management at Deutsche Bank
Head of Operations, International Private Bank APAC at Deutsche Bank

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from AI Rudder
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close and lunch
2:00 PM: Guests normally start leaving

Hosted by AI Rudder

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Event Detail

Wednesday, March 22, 2023 11:00

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