IT and CX leaders in FSI in Singapore are invited to join this roundtable luncheon on ‘Solving FSI call centre capacity challenges in 2023’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
Solving FSI call centre capacity challenges in 2023
More and more consumers are moving away from brick-and-mortar and choosing to transact on their mobile devices. The digital space owns the spotlight in this transition, but contact centres are also experiencing massive and often overwhelming spikes in business. As foot traffic in physical establishments decreases, contact centres are pushed to their limits.
Companies are looking for new ways to fill in gaps and keep customers happy and serviced with limited capacity and human resources. Voice AI is a constantly evolving technology that has seen success in not only supplementing the workforce but also enhancing data collection and process optimisation efforts — and companies are starting to take notice.
LAVO Italian Restaurant and Bar
10 Bayfront Ave, Tower 1, Level 57, Singapore 018956 | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Join leaders interested in exploring solutions to growing call centre capacity and customer experience challenges.
Job titles may include CIO, CTO, CXO, COO, Chief Customer Officer, Head of Contact Centre, Head of IT, and Head of Collections.
Current attendees:
11:00 AM: Arrival of guests
11:30 AM: Welcoming and opening address by The Ortus Club
11:40 AM: Short address from AI Rudder
11:50 AM: Discussion instigated by the moderator and continued by the group
12:50 PM: Discussion brought to a close and lunch
2:00 PM: Guests normally start leaving
Hosted by AI Rudder
info@ortusclub.com
+1 323 615 2018