The CX and IT Leaders’ Roundtable

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Thursday, June 15th, 11:00 SGT

Senior IT executives in Singapore are invited to join this roundtable luncheon on ‘The human touch: Balancing technology and personalisation for the CX of tomorrow’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

The human touch: Balancing technology and personalisation for the CX of tomorrow 

In today’s digital age, creating a differentiated customer experience has become crucial for businesses to stay ahead of the curve. With the emergence of new technologies like generative AI and virtual reality, the possibilities are seemingly endless.

But customer experience V2 is not just buzzwords. What does the future of customer experience hold, and what is the value chain from the moment of inspiration to the moment of truth? Several challenges stand between companies of today building for experiences of tomorrow for a hybrid reality.

  • What challenges do companies face in adopting new technologies like AGI to drive differentiated CX?
  • As new technologies emerge and evolve at an unprecedented pace, how can we ensure that ethical considerations are taken into account? What are some best practices for ensuring that technological innovation aligns with business ambitions and ethical values?
  • What is the future of CX? What are some emerging trends that we should be paying attention to, to stay ahead of the curve? Can delivering a differentiated customer experience drive distinct topline growth?

Hotel Andaz SingaporeAndaz Singapore

5 Fraser St, DUO Tower, Singapore 189354 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Global CTO for Digital Cities at Dell Technologies
CTO at Oasis Web Asia
AVP, Product Innovation by Experience (“PIX”) at Singapore EDB
Group Head of Data at IHH Healthcare
APAC Head of IT at BNP Paribas
Head CX HUB at ST Engineering
Head of Digital Experience Studio at Great Eastern Holdings
Head of Digital at Asia Pulp & Paper
Head of Customer Experience, Data Analytics & Operations at IKEA
Head of Technology Digital Banking at United Overseas Bank
Director of Digital Technology at ONG&ONG
Director of Digital Transformation at Dell Technologies
Product Management Leader II at Grab

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Welcome address from Tata Communications
11:45 AM: Discussion instigated by the moderator and continued by the group over lunch
12:45 PM: Discussion brought to a close
1:00 PM: Coffee, tea, and networking

Hosted by Tata Communications

Tata Communications logo

Event Detail

Thursday, June 15, 2023 11:00

Why attend?