The CX Leaders’ Breakfast

Registration is no longer possible


Tuesday, May 28th, 9:00 SGT

Join the CX leaders breakfast briefing and see how your business measures up against 45,000 companies worldwide.  Get insights from Singapore CX Leaders in our panel discussion and hear from our own Customer Experience and Success Team on how you can use the latest technologies to improve your customer satisfaction, win new customers and improve your bottom line.

You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on your CX opportunities and challenges.

Grand Hyatt SingaporeGrand Hyatt Singapore

10 Scotts Rd, Singapore 228211 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

09.00 am: Registration, Breakfast and Coffee/Tea Provided

09.30 am: What Customer Experience Leaders Need to Know in 2019
Malcolm Koh, Customer Experience Strategist – Zendesk

10.00 am: Building a Strong Foundation for CX and using Technology to Transform your Support Organisation from a Cost Centre to a Profit Centre
Steph Owen, Senior Director APAC Success -Zendesk

10.30 am: CX Leaders Panel Discussion

Singapore CX and Business Leaders share their insights on how to use CX to win new business and keep existing customers, whilst maintaining costs and using data to provide insights that impact the bottom line.

Gabriel Lim, Co-Founder and CEO – Saleswhale

Chen Yongchang, Head of Research & Consulting at SMU

Final Panel Member to be announced

Moderator: Sandie Overtveld, VP of APAC – Zendesk

11.00 am: Meet the Zendesk Team 

11.30 am: End of Event

Hosted by Zendesk

zendesk logo

Gabriel Lim


Co-Founder and CEO | Saleswhale

TP Pura

TP Pura

Senior Manager, Customer Insights and Innovation | Sephora Digital SEA

Chen Yongchang


Head, Research and Consulting | SMU

Steph Owen


Director of Customer Success APAC | Zendesk

Malcolm Koh speaker


Customer Experience Strategist | Zendesk

Event Detail

Tuesday, May 28, 2019 09:00

Why attend?


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+1 323 615 2018