CX, Contact Centre, and IT leaders in Bangkok, Thailand are invited to join this roundtable dinner on ‘Customer experience redefined: Driving growth with empowered employees’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.
Customer experience redefined: Driving growth with empowered employees
The customer experience team is a company’s frontline, and its value cannot be understated. Asked to wow customers but often cited as overworked, these teams lack the proper tools and incentives to perform their core functions, let alone go above and beyond. Empowered and properly equipped, this age-old company staple can go from a cost centre to a treasure trove of opportunities.
The emergence of hybrid work arrangements and unstable environments has added a new strain, in addition to disjointed systems and overbearing workloads. This has made the need for a significant increase in investments in people and technology all the more apparent.
JW Marriott Hotel, Bangkok
4 Sukhumvit Rd, Khlong Toei, Bangkok | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
VP of Service at Power Buy
AVP, Senior Customer Empowerment Specialist at Kasikorn bank
Head of IT, Distribution Operations at Mega LifeSciences
Managing Director at Kasikorn Business Technology Group
Director of Product Management at Pomelo Group
Director, Cluster Information Technology at Marriott
Director of Operations at DirectAsia
IT Director at Supalai Development
Data Science Director at Pomelo Group
Assistant Director Customer Experience & Community Management at Dusit Thani
Senior Manager Operations & Special Project at Dusit Thani
Cluster Information Technology Manager at Marriott
For insight on this event, photos and guest interactions, see our post on LinkedIn.
6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address by Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:45 PM: Guests to continue networking
Hosted by Zendesk
info@ortusclub.com
+1 323 615 2018