The CX Leaders’ Dinner

Registration is no longer possible.

Leaders responsible for CX, DX, IT and Marketing in Manila are invited to join this roundtable dinner on ‘Data-led customer engagement in CPG and retail: challenges and best practices’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Data-led customer engagement in CPG and retail: challenges and best practices

In a hyper-competitive world, brands and enterprises find it increasingly difficult to build and maintain consumer loyalty. Data shows most consumers use mobile phones to shop, encouraging companies to launch mobile apps to drive initiatives. As a result, technology plays a critical role in closing the loop on customer acquisition, engagement, and retention.

The power of data and tools like AI and ML cannot be overstated in the current environment. In order to maximise their existing infrastructure, leaders are exploring all options. Their battle for omnichannel customer engagement now rests on how well they can identify and understand consumers and engage with them wherever they are.

  • How can brands keep up with evolving customer expectations and preferences, integrating offline and online experiences?
  • What advances in retail technology enable customers to have a personalised omnichannel experience?
  • Will customer data define the future of great customer experiences?

Flame Restaurant, Discovery PrimeaFlame Restaurant, Discovery Primea

H23G+CR6, Makati, Metro Manila | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

President and CEO at CTI (Filinvest Development Corporation)
President at VisionExpress
SVP Retail at VisionExpress
SVP Retail at Expressions Inc
AVP for Technology at Mcdonalds
AVP – Ecommerce|Social Commerce|Online Marketing at ACE Hardware Store
Head, Fintech and Digital Products at Bayad
Director, TCCF & Beverage Systems at Kerry
Director Customer Care at Shapermint
Senior Marketing Manager at SM Retail

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address from Capillary Technologies
7:10 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:00 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Guests continue networking

Hosted by Capillary Technologies

Capillary Technologies logo