The Conversational AI Roundtable

Registration is no longer possible.

Thursday, June 22nd, 18:30 IST

CX and Digital Transformation leaders in Mumbai are invited to join this roundtable dinner on ‘The do’s & don’ts of conversational AI: Live chat, voice, and WhatsApp’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

The do’s & don’ts of conversational AI: Live chat, voice, and WhatsApp

As businesses and customer bases continue to grow rapidly, the ability to effectively engage and communicate with consumers becomes increasingly challenging to scale. Talent is scarce, expenses skyrocket, and customer expectations continue to evolve. Fortunately, advancements in AI and automation have been easing the load off companies and opening new avenues for innovation. 

Conversational AI has the potential to revolutionise how businesses communicate with their customers, but implementing this technology can come with its own set of challenges. The pitfalls one can encounter when exploring this technology are abundant, but with a properly constructed strategy, conversational AI can unlock long-term success through a thriving relationship with customers.

  • What challenges do companies face in effectively communicating with customers today? How is AI filling the gaps?
  • How can conversational AI impact and benefit an organisation beyond direct contact with customers?
  • What trends in conversational AI are companies exploring today? How is AI shaping the future of customer relations?

Four Seasons Hotel, Mumbai

1, 136, Dr Elijah Moses Rd, Gandhi Nagar, Upper Worli, Worli, Mumbai, Maharashtra 400018, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Customer Officer and Head Digital Business at Bharti AXA Life Insurance Company
EVP at Yes Bank
SVP at BNP Paribas
SVP Technology at State Bank of India
SVP & Product Head – Current Account, TASC & Retail CMS at RBL Bank
SVP Digital and Direct Business at IndiaFirst
SVP (Head – Analytics-RACC) at IndusInd Bank
Head of Innovation at Kotak Securities
Head of Customer Experience at Bajaj Allianz
Head of Customer Experience, Alliances & Automation at Aditya Birla Capital
Head of Digital Business at Kotak Securities
Head of Digital Business at ICICIdirect
Head of Digital Products, Platform, Acquisition – Digital Banking at RBL Bank
Head of Digital Transformation – IT EVP at CSB Bank Limited
Head of Mid Market and Growth Businesses, GBG at Meta

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcoming and opening address by The Ortus Club
7:05 PM: Short address from Vonage
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close
8:30 PM: Networking continues over drinks

Hosted by Vonage

Vonage logo

Event Detail

Thursday, June 22, 2023 18:30

Why attend?