The Conversational AI Roundtable

The do’s & don’ts of conversational AI: Live chat, voice, and WhatsApp

As businesses and customer bases continue to grow rapidly, the ability to effectively engage and communicate with consumers becomes increasingly challenging to scale. Talent is scarce, expenses skyrocket, and customer expectations continue to evolve. Fortunately, advancements in AI and automation have been easing the load off companies and opening new avenues for innovation. 

Conversational AI has the potential to revolutionise how businesses communicate with their customers, but implementing this technology can come with its own set of challenges. The pitfalls one can encounter when exploring this technology are abundant, but with a properly constructed strategy, conversational AI can unlock long-term success through a thriving relationship with customers.

• What challenges do companies face in effectively communicating with customers today? How is AI filling the gaps?
• How can conversational AI impact and benefit an organisation beyond direct contact with customers?
• What trends in conversational AI are companies exploring today? How is AI shaping the future of customer relations?