The Conversational AI Roundtable

The dos & don’ts of conversational AI: Voice, SMS, Social Apps & Live Chat

While businesses and customer bases continue to swell exponentially, the task of effectively engaging and communicating with consumers becomes an escalating challenge. Talent is scarce, costs are on the rise, and customer expectations persistently evolve. Concurrently, issues of privacy and data security are emerging as formidable challenges in this digital age. Thankfully, advancements in AI and automation have been easing the burden off companies, opening new avenues for innovation, and offering solutions to these complex problems.

Conversational AI holds immense potential to transform how businesses communicate with their customers. Still, the deployment of this technology is fraught with obstacles including data security concerns and privacy regulations. Navigating these pitfalls requires not only a well-crafted strategy but also a keen understanding of the implications related to customer data handling.

• What challenges do companies face today in effectively communicating with customers while also maintaining privacy and data security? How is AI helping to bridge these gaps?
• How can conversational AI impact and benefit an organization beyond direct contact with customers, and what privacy issues might it introduce?
• What are the current trends in conversational AI that companies are exploring, and how are these shaping the future of customer relations in the light of privacy concerns and data security challenges?