The Conversational AI Roundtable

Registration is no longer possible.

Wednesday, September 13th, 18:30 PHT

BFSI, E-tail, and Retail leaders in Manila are invited to join this roundtable dinner on ‘The dos & don’ts of conversational AI: Voice, SMS, Social Apps & Live Chat’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

For insight on this event, photos and guest interactions, see our post on LinkedIn.

The dos & don’ts of conversational AI: Voice, SMS, Social Apps & Live Chat

While businesses and customer bases continue to swell exponentially, the task of effectively engaging and communicating with consumers becomes an escalating challenge. Talent is scarce, costs are on the rise, and customer expectations persistently evolve. Concurrently, issues of privacy and data security are emerging as formidable challenges in this digital age. Thankfully, advancements in AI and automation have been easing the burden off companies, opening new avenues for innovation, and offering solutions to these complex problems.

Conversational AI holds immense potential to transform how businesses communicate with their customers. Still, the deployment of this technology is fraught with obstacles including data security concerns and privacy regulations. Navigating these pitfalls requires not only a well-crafted strategy but also a keen understanding of the implications related to customer data handling.

  • What challenges do companies face today in effectively communicating with customers while also maintaining privacy and data security? How is AI helping to bridge these gaps?
  • How can conversational AI impact and benefit an organization beyond direct contact with customers, and what privacy issues might it introduce?
  • What are the current trends in conversational AI that companies are exploring, and how are these shaping the future of customer relations in the light of privacy concerns and data security challenges?

Grand Hyatt ManilaGrand Hyatt Manila

8th Avenue, Corner 35th St, Taguig, 1634 Metro Manila | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

President at Canon Marketing (Philippines) Inc
Chief Financial Officer at Sunnies Studios
Chief Customer Experience Officer at Converge ICT
Chief Operating Officer at MetroMart
Chief Customer Experience Officer at CIMB Bank Philippines
SVP and Shared Services Tech Head at Security Bank Corporation
First VP, Transformation at Aboitiz Group
VP and Head of Enterprise Digital Transformation at AIA Philippines
VP and Head of Customer Care Group at Customer Excellence Lead (APAC)
Head of Transformation at Security Bank Corporation

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcoming and opening address by The Ortus Club
7:05 PM: Short address from Vonage
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:15 PM: Discussion brought to a close
8:30 PM: Coffee, tea, and networking

Hosted by Vonage

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Event Detail

Wednesday, September 13, 2023 18:30

Why attend?