The Evolution of Customer Experience in Retail Roundtable

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Wednesday, September 21st, 12:00 AEST

Retail leaders in Sydney are invited to join this roundtable luncheon on ‘The evolution of CX: How technology unifies customer and employee experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

The evolution of CX: How technology unifies customer and employee experience

For the past two and a half years, frontline workers have kept retail afloat, sustaining operations despite ever-changing lockdowns, regulations, and safety protocols. As the world eases its way out of the pandemic, the challenge now is recruiting and retaining these individuals amidst labour shortages and shifting workforce dynamics.

According to an IDC survey, 85% of respondents agree that an improved employee experience translates to higher customer satisfaction. Customer expectations have also evolved greatly in recent years, and an even higher stand of customer service must consistently be met. To deliver on these customer expectations and demands in an increasingly competitive market, companies must begin with the employee. 

  • What can retail companies do to improve the employee experience in ways that directly impact the customer experience?
  • How can businesses leverage technology to create seamless retail customer experiences?
  • What role does technology play in supplementing labour shortages?

Altitude, Shangri-La SydneyAltitude, Shangri-La Sydney

176 Cumberland St, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

VP of International Merchandise at Carrefour
Head of Business Transformation at L’Occitane Australia
Director of Digital at Bloch
Consulting Director of Loyalty and CX at CAMILLA
Head of Data Science and Analytics Transformation at Woolworths Group
GM Transformation – Agile & Change at Woolworths Group
GM of Group Logistics at Mosaic Brands
Manager of Group Intelligence at Woolworths Group

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Scandit
12:45 PM: Discussion facilitated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Scandit

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Event Detail

Wednesday, September 21, 2022 12:00
AEST
Sydney, Australia

Why attend?