The Evolution of Customer Experience in Retail Roundtable

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Thursday, March 23nd, 12:00 HKT

Retail leaders in Hong Kong are invited to join this roundtable luncheon on ‘The evolution of CX: How technology unifies customer and employee experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

The evolution of CX: How technology unifies customer and employee experience

For the past three years, frontline workers have kept retail afloat, sustaining operations despite ever-changing lockdowns, regulations, and safety protocols. As the world eases its way out of the pandemic, the challenge now is recruiting and retaining these individuals amidst labour shortages and shifting workforce dynamics.

According to an IDC survey, 85% of respondents agree that an improved employee experience translates to higher customer satisfaction. Customer expectations have also evolved greatly in recent years, and an even higher standard of customer service must consistently be met. To deliver on these customer expectations and demands in an increasingly competitive market, companies must begin with the employee. 

  • What can companies do to improve the employee experience in ways that directly impact the customer experience?
  • How can businesses leverage technology to create seamless retail customer experiences?
  • What role does technology play in supplementing labour shortages?

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The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Digital Officer at Meiyume (Li & Fung Limited)
VP, System Architecture – Information and Communication Centre at Chow Tai Fook
Regional Head of IT, APAC at Prada
Head of Information Technology and Digital Audit at DFI Retail Group
Head of Customer Experience at Toys”R”Us Asia
Director of IT at LAWSGROUP 羅氏集團
Director, Retail Operations, Asia Pacific at lululemon athletica
Associate Director, Omni Channel Business Integration at Chow Sang Sang Holdings
Project Lead, Global Supply Chain Technology at Estée Lauder Companies

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Scandit
12:45 PM: Discussion facilitated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Scandit

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Event Detail

Thursday, March 23, 2023 12:00
Hong Kong

Why attend?