Retail leaders in Singapore are invited to join this roundtable luncheon on ‘The evolution of CX: How technology unifies customer and employee experience’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.
The evolution of CX: How technology unifies customer and employee experience
For the past two and a half years, frontline workers have kept retail afloat, sustaining operations despite ever-changing lockdowns, regulations, and safety protocols. As the world eases its way out of the pandemic, the challenge now is recruiting and retaining these individuals amidst labour shortages and shifting workforce dynamics.
According to an IDC survey, 85% of respondents agree that an improved employee experience translates to higher customer satisfaction. Customer expectations have also evolved greatly in recent years, and an even higher stand of customer service must consistently be met. To deliver on these customer expectations and demands in an increasingly competitive market, companies must begin with the employee.
Artemis Grill & Sky Lounge
138 Market St, #40-01 CapitaGreen, Singapore 048946 | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
Regional Chief Digital Officer (Active Cosmetics) at L’Oréal
CTO, Asia at SEPHORA
SVP & Head of CX and Customer Innovation at FairPrice Group
VP of Logistics Business intelligence at Lazada
Regional Head of Restaurant Operations at Foodpanda
Head of Customer Experience and Business Perd at IKEA
Former Managing Director at Spectacle Hut & Ray-Ban at Luxottica
Director of BI and Analytics at VF Corporation
Group Planning Director at Dairy Farm Group
General Manager at Bang & Olufsen
For insight on this event, photos and guest interactions, see our post on LinkedIn.
12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Scandit
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving
Hosted by Scandit
info@ortusclub.com
+1 323 615 2018