The Evolution of Customer Experience on Retail Roundtable

Thursday, August 18th, 12:00 AEST

Retail leaders in Melbourne are invited to join this roundtable luncheon on ‘The evolution of CX: How technology unifies customer and employee experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

The evolution of CX: How technology unifies customer and employee experience

For the past two and a half years, frontline workers have kept retail afloat, sustaining operations despite ever-changing lockdowns, regulations, and safety protocols. As the world eases its way out of the pandemic, the challenge now is recruiting and retaining these individuals amidst labour shortages and shifting workforce dynamics.

According to an IDC survey, 85% of respondents agree that an improved employee experience translates to higher customer satisfaction. Customer expectations have also evolved greatly in recent years, and an even higher stand of customer service must consistently be met. To deliver on these customer expectations and demands in an increasingly competitive market, companies must begin with the employee. 

  • What can retail companies do to improve the employee experience in ways that directly impact the customer experience?
  • How can businesses leverage technology to create seamless retail customer experiences?
  • What role does technology play in supplementing labour shortages?

QT Melbourne ParamountQT, Melbourne

133 Russell St, Melbourne VIC 3000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in exploring the correlation between employee and customer satisfaction as well the technologies and trends influencing the two.

Job titles may include CTOs, COOs, Heads, VPs, & Directors of Information Technology, Operations and Innovation, CX, Digital Transformation, and other senior business decision-makers in retail firms.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Scandit
12:45 PM: Discussion facilitated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Scandit

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Event Detail

Thursday, August 18, 2022 12:00
AEST
QT, Melbourne
Melbourne

Why attend?